Customer Service Representative

Avex Insurance LLC; Bluffton (SC); Hybrid; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative for a full-time hybrid role in Bluffton, SC. This position offers the opportunity to enhance customer satisfaction through effective communication and problem-solving. You will be responsible for responding to customer inquiries, troubleshooting issues, and ensuring a seamless customer experience. If you have a passion for helping others and thrive in a dynamic environment, this role is perfect for you. Join a team that values customer care and offers flexibility in your work setting.

Qualifications

• Experience in Customer Service and ensuring Customer Satisfaction.
• Proficiency in using customer service software and CRM systems.

Responsibilities

• Handle customer inquiries and provide exceptional support.
• Maintain accurate records of customer interactions.

Skills

Customer Service

Customer Support

Communication Skills

Problem-Solving Skills

Interpersonal Skills

CRM Software Proficiency

Education

High School Diploma or GED

Degree in Business or Related Field

Tools

Customer Service Software

CRM Systems

Job description

Role Description

This is a full-time hybrid role for a Customer Service Representative located in Bluffton, SC, with some work from home flexibility. The Customer Service Representative will be responsible for handling customer inquiries, providing exceptional customer support, ensuring high levels of customer satisfaction, and enhancing the overall customer experience. Daily tasks include responding to customer calls and emails, troubleshooting issues, and maintaining accurate records of customer interactions.

Qualifications

• Experience in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Skills in managing Customer Experience and addressing customer inquiries efficiently
• Excellent communication, problem-solving, and interpersonal skills
• Proficiency in using customer service software and CRM systems
• Ability to work independently in a hybrid setting
• Experience in the insurance industry is a plus
• High school diploma or GED; a degree in Business or related field is advantageous

Seniority level

Entry level

Employment type

Full-time