Customer Service Representative Bilingual Spanish Preferred

PLS; Kentucky; On-site; USD 17,908 - 20,664; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Opportunities for advancement

Ongoing training

Job summary

PLS is looking for Customer Service Representatives in Cleveland, OH. You'll be the main point of contact for customers, ensuring exceptional service and compliance with company standards.

Ideal candidates will have a background in customer service and the ability to communicate effectively. Benefits include medical, dental, vision, 401(k), and opportunities for advancement.

Qualifications

• Previous customer service experience in any relevant field.
• Ability to engage with customers effectively.
• Professional appearance and demeanor.

Responsibilities

• Provide outstanding customer service.
• Educate customers on products and services.
• Resolve customer complaints or refer them to management.

Skills

Customer service experience

Strong verbal communication

Attention to detail

Bilingual (English/Spanish)

Job description

Location: 13520 Euclid Ave., Cleveland, OH 44112

Position Overview

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS and are accountable for delivering superior customer service, educating customers on our products and services, and maintaining company quality standards and compliance with all policies and procedures.

Job Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating customers on products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using point-of-sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for customers and team members
• Performing other duties as instructed by management

Job Requirements

• Previous customer service experience in hospitality, financial services, retail, or restaurant preferred
• Ability, willingness, and comfort to engage with customers
• Strong verbal communication
• Ability to offer products and services based on customer needs
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Honest with integrity
• Flexible hours, including early morning, evenings, weekends, and holidays
• English fluency required
• English/Spanish bilingual is a plus

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 15 lbs with little assistance
• Work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits

Benefits for eligible team members include medical, dental, vision, 401(k), vacation, opportunities for advancement, and ongoing training.

Legal and Equal Employment Opportunity Statement

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your recruiter or a member of our Human Resources team at [e-mail] to make arrangements. The decision on granting accommodation will be made on a case‑by‑case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.

Ohio Pay Band: $13—$15 USD