Overnight Customer Service Representative Bilingual Preferred

PLS; Chicago (IL); On-site; USD 22,868 - 25,623; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Vacation time

Ongoing training

Job summary

PLS is seeking Customer Service Representatives (CSRs) in Chicago, IL to be the primary point of contact with customers. CSRs are responsible for delivering superior customer service, ensuring compliance with company standards, and handling transactions effectively.

Successful candidates will have a customer service background, exceptional communication skills, and a strong attention to detail. The position offers a competitive salary ranging from $16.60 to $18.60 per hour, along with benefits such as medical and 401(k) options.

Qualifications

• Previous customer service experience in hospitality, financial services, retail, or restaurant industries is preferred.
• Ability to engage with customers and offer tailored products/services.
• Exceptional attention to detail and multi-tasking ability.

Responsibilities

• Provide outstanding customer service to ensure repeat business.
• Educate customers on products and services.
• Ensure compliance with all regulations.

Skills

Customer service experience

Ability to engage with customers

Attention to detail

Bilingual (English/Spanish)

Job description

5200 W. North Ave., Chicago, IL

Position Overview

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS and are accountable for delivering superior customer service, educating customers on company products and services, and maintaining company quality standards while complying with all policies and procedures.

Job Responsibilities

• Provide outstanding customer service to ensure repeat business
• Educate customers on products and services
• Ensure all transactions are completed in compliance with federal, state, and local regulations
• Follow company policies and procedures
• Maintain a balanced cash drawer
• Complete all transactions accurately, including cash handling
• Use the point-of-sale system to access information and process transactions
• Resolve customer complaints or refer complaints to the Store Manager for resolution
• Help maintain a neat and clean store environment for customers and team members
• Perform other duties as instructed by management

Job Requirements

• Preferred: previous customer service experience in hospitality, financial services, retail, or restaurant industries
• Ability, willingness, and comfort to engage with customers
• Ability to offer products and services to customers based on their needs
• Exceptional attention to detail and ability to multi‑task
• Professional appearance and demeanor
• Honesty and integrity
• Ability to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency required
• English/Spanish bilingual is a plus

Physical Requirements

• Must be able to stand for extended periods
• Ability to lift up to 15 lbs. with little assistance
• Ability to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits

Eligible team members receive medical, dental, and vision coverage, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training.

Salary

$16.60 - $18.60 USD

Core Values

Communication • Customer Focus • Integrity and Trust • Teamwork • Results

Equal Employment Opportunity

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at [e-mail] to make arrangements. The decision on granting accommodation will be made on a case‑by‑case basis.

Fair Chance Initiative – Los Angeles

For jobs located in the City of Los Angeles, qualified applicants with criminal histories will be considered for employment in accordance with the Fair Chance Initiative for Hiring Ordinance.