Customer Service Representative - Bilingual Spanish, Healthcare

Maximus; Canutillo (TX); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Company-paid medical coverage

Tuition Reimbursement

401(k) with company match

Paid Time Off

Job summary

Maximus is hiring bilingual English/Spanish Customer Service Representatives to assist individuals navigating healthcare decisions. This on-site role is based in El Paso, TX, with schedule options and evening shifts differential.

New hires receive paid training and can earn a base pay of $16.91/hour plus up to $2,880 in bonus opportunities; full benefits including medical coverage, 401(k) with match, and PTO are provided.

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.
• Must be fluent in English and specified secondary language.
• Ability to work within established turnaround times.

Responsibilities

• Provides customer service for basic and routine inquiries via multiple channels (telephone, emails, web chats, or written letters).
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Refer calls as required to CSR Lead.
• Maintain up-to-date knowledge of client regulations and policies.
• Follow privacy and HIPAA rules and complete required trainings.

Skills

Bilingual English/Spanish

Customer service

Education

High School Diploma

Job description

General information

Job Posting TitleCustomer Service Representative - Bilingual Spanish, Healthcare

Location:On-site in El Paso, TX

Hourly Base Pay:$16.91plus up to $2,880 in bonus opportunities for eligible new hires*

Schedule:Limited-ServiceFull-Timeschedules available

Site Hours:Monday - Saturday, 8 a.m. - 8 p.m.; the targeted start date, hours, and schedule are discussed with recruiter

Evening shifts are in high demand! We offer a 10% shift differential for any hours worked between 7 p.m. and 8 p.m.

Make a Real Difference Every Day and Empower Communities Through Bilingual Customer Care.

Maximus is hiringBilingual (English/ Spanish)Customer Service Representatives(CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions.If you're ready to turn care into action, this is your chance to shine.

In this role, you’ll be part of a team that supportssome of the most vulnerable communities in Americaas they access and understand healthcare programs.To prepare for this role, Maximus provides paid, comprehensive trainingto give you the tools and confidence to succeed from day one.

Pay and Benefits

We provide a competitive package designed to support your success both inside and outside work:

Competitive Compensation:

• $16.91/hr.base pay + 10% shift differential for evening shifts
• Potential bonus opportunities up to $2,880 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period*

Comprehensive Insurance Coverage:Company-paid medical coverageTuition Reimbursement:Invest in your ongoing education and developmentFuture Planning:401(k) with company matchPaid Time Off Package:Paid time off, sick leave & 11 paid holidaysMaximus Wellness Support:Employee Assistance Program (EAP), wellness resources, and employee discount programsWork/Life Balance Support:Flexible schedules that meet your lifestyleCareer Growth:A supportive environment with career development andpromotional opportunitiesMeaningful Work with Impact:No cold calls, sales, or collections involved!

*Eligibility requirements apply. Bonus amounts and payout timing may vary.

Essential Duties and Responsibilities:

• - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
• - Calls are basic and routine.
• - Uses computerized system for tracking, information gathering, and/or troubleshooting.
• - Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
• Refer calls as required to CSR Lead
• Maintain up-to-date knowledge of client regulations and policies
• Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements

• High School diploma or equivalent with 6 months of customer service experience.
• Must be fluent in English and specified secondary language.
• -Ability to work within established turnaround times
• -Must have excellent interpersonal skills and the ability to organize simultaneous tasks
• -Ability to work as a member of a team
• Regular and predictable attendance is required
• Must participate and certify in internal CCO training to begin this role.
• Medicare will be expected to participate in and certify in internal Tier I ClaimsPart A, Claims Part B, and Claims DME trainingat a later dateto complete your Tier Itrainingfor this role.
• May be required to work overtime and scheduled holidays.
• Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role untilcompletionof at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

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EEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyFor positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.AccommodationsMaximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at.Minimum Salary$16.91Maximum Salary$16.91