Customer Service Representative - Bilingual Spanish, Healthcare (Part Time)

Maximus; Canutillo (TX); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Tuition Reimbursement

401(k) with company match

Paid Time Off

Employee Assistance Program

Flexible schedules

Job summary

Maximus is hiring a bilingual (English/Spanish) Customer Service Representative to support individuals navigating healthcare programs. This on-site, part-time role is based in El Paso, TX with an $16.91/hour base pay plus a 10% shift differential and potential bonuses.

Evening and night shifts are highly preferred, and a comprehensive training program is provided to ensure success in this mission-critical service.

Qualifications

• Fluency in English and Spanish required.
• Ability to handle basic inquiries with empathy.
• Comfort with computers and standard office tools.

Responsibilities

• Provide customer service for healthcare program inquiries via multiple channels.
• Assist callers with forms and online applications.
• Maintain HIPAA-compliant handling of information and accurate records.

Skills

Bilingual English/Spanish

Customer Service

Communication

Education

High School diploma or equivalent

Job description

General information

Job Posting TitleCustomer Service Representative - Bilingual Spanish, Healthcare (Part Time)DateFriday, July 24, 2026CityEl PasoStateTXCountryUnited StatesWorking timePart-time

Description & Requirements

Location:On-site inEl Paso, TX
Starting Pay:$16.91/hr.plus potential bonus opportunities
Schedule:Limited-Service Part-Time positions available

Site Hours:Monday - Saturday, 8 a.m. - 8 p.m.; targeted start date, hours, and schedulewill be discussed withrecruiter

Evening and night shifts are highly preferred,with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Make a Differenceby Helping People Navigation Healthcare with Confidence

Are you bilingual and passionate about helping others? Maximus is hiringBilingual (English/Spanish) Customer Service Representatives(CSRs)to provide compassionate, reliable support to individuals navigating healthcare programs. If you’re dedicated, service-minded, and ready to grow,we want you on our team.

You’ll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

Pay & Benefits

We provide a competitive package designed to support your success both inside and outside work:

- Competitive Compensation:

• $16.91/hr.base pay + 10% shift differential

• Potential to earn additional bonus incentives for eligible employees increasing overall compensation*

- Tuition Reimbursement:Support forongoing education and development

- Future Planning:401(k) with company match

- Paid Time Off Package:Paid time off, sick leave, and11 paid holidays

- Maximus Wellness Support:Employee Assistance Program (EAP), wellness resources, and employee discount programs

- Work/Life Balance Support:Flexible schedules that meet your lifestyle

- Career Growth:A supportive environment with development and promotional opportunities

- Meaningful Work with Impact:No cold calls, sales, or collections involved!

*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
• Refer calls as required to CSR Lead
• Maintain up-to-date knowledge of client regulations and policies
• Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements

- High School diploma or equivalent with 6 months of customer service experience.

- Must be fluent in English and specified secondary language.

• Ability to work within established turnaround times
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks
• Ability to work as a member of a team
• Regular and predictable attendance is required
• Must participate and certify in internal CCO training to begin this role.
• Medicare will be expected to participate in and certify in internal Tier I ClaimsPart A, Claims Part B, and Claims DME trainingat a later dateto complete your Tier Itrainingfor this role.
• May be required to work overtime and scheduled holidays.
• Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay TransparencyFor positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at.

Minimum Salary$16.91Maximum Salary$16.91