Customer Service Representative (Bilingual or Non Bilingual)

Primary Residential Mortgage; Salt Lake City (UT); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Customer Experience Associate to provide frontline support to customers. This role involves handling inquiries and resolving issues through various communication channels, ensuring customer satisfaction. Ideal candidates will possess strong communication and problem-solving skills, thrive in a fast-paced environment, and be eager to learn. Join a dynamic team dedicated to delivering exceptional service and contributing to a positive customer experience. If you are passionate about helping others and enjoy working in a collaborative setting, this opportunity is perfect for you.

Qualifications

• 0-12 months experience preferred, no prior experience required.
• Strong communication and analytical skills are essential.

Responsibilities

• Provide frontline support to customers via phone, email, and chat.
• Assist customers with inquiries and troubleshoot basic issues.
• Maintain accurate records of customer interactions.

Skills

Communication Skills

Problem-Solving Skills

Analytical Skills

Education

High School Diploma or Equivalent

Job description

Customer Service Representative (Bilingual or Non Bilingual)

Customer Service Representative (Bilingual or Non Bilingual)

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Position purpose.

The Customer Experience Associate I will provide frontline support to PRMI’s customers. They will handle basic inquiries and resolve straightforward issues through various channels, such as phone calls, emails, and chat. They will assist the customer with account level information, troubleshooting problems with their account, and maintaining accurate records for interactions. They are responsible for providing consistent and accurate information. They will have a focus on prompt and professional assistance to customers, contributing to overall customer satisfaction.

Position purpose.

The Customer Experience Associate I will provide frontline support to PRMI’s customers. They will handle basic inquiries and resolve straightforward issues through various channels, such as phone calls, emails, and chat. They will assist the customer with account level information, troubleshooting problems with their account, and maintaining accurate records for interactions. They are responsible for providing consistent and accurate information. They will have a focus on prompt and professional assistance to customers, contributing to overall customer satisfaction.

Responsibilities/Duties/Functions/Tasks

• Basic Support: Provide frontline support to customers via phone, email, chat, or in person.
• Issue Resolution: Assist customers with basic inquiries, troubleshooting, and problem-solving.
• Product Knowledge: Acquire a basic understanding of the company's policies and procedures to effectively assist customers.
• Training: Participate in extensive, ongoing training.
• Documentation: Maintain accurate records of customer interactions and transactions.
• Customer Satisfaction: Ensure customer satisfaction by addressing concerns promptly and professionally.
• Escalation: Escalate complex issues to higher-level support or management as needed and in accordance with procedures.
• Feedback: Provide feedback to management regarding recurring issues or customer concerns.
• Performance: Demonstrate a basic ability to manage customer inquiries with professionalism and within a timely manner.
  
  

Qualifications

• 0 - 12 months tenure.
• No Prior Experience Required
• Graduate level writing & communication skills.
• Strong communication, analytical, and problem-solving skills
• Ability to effectively and professionally handle difficult situations that may arise when working with branches/divisions.
• Ability to function well in a high-paced and at times stressful environment.
  
  

Supervisory Responsibilities

• NA
  
  

Preferences

• NA
  
  

Company Conformance Statements

In the performance of assigned tasks and duties all employees are expected to conform to the following:

Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.

Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.

Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.

Ensure every action and decision is aligned with PRMI values.

Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.

Realize team synergies through networking and partnerships across PRMI.

Embrace change; act as advocate and role model, promoting an approach of continuous improvement.

Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Work effectively as a team contributor on all assignments.

Perform quality work within deadlines.

Respect client and employee privacy.

Work Requirements

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location). Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

Referrals increase your chances of interviewing at Primary Residential Mortgage by 2x

Get notified about new Bilingual Customer Service Representative jobs in Salt Lake City, UT.

Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)

Customer Service Representative (Part-Time)

Salt Lake City, UT $19.00-$19.00 3 months ago

Customer Service Representative - WORK FROM HOME

Customer Service Representative (Full-Time)

West Valley City, UT $18.00-$21.00 3 weeks ago

Position: Part-Time Customer Service/Office Representative

Mental Health Customer Service Representative (Remote)

Salt Lake City Metropolitan Area 14 hours ago

Inbound Customer Service Agent-Bodewell (Remote)

Salt Lake City Metropolitan Area $65,000.00-$70,000.00 3 weeks ago

Salt Lake City Metropolitan Area 1 week ago

Customer Service Representative - State Farm Agent Team Member

Centerville, UT $55,000.00-$65,000.00 3 months ago

E-Commerce Account Services Representative

Salt Lake City, UT $12.00-$14.00 5 months ago

Salt Lake City Metropolitan Area 6 days ago

Salt Lake City Metropolitan Area 17 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.