Customer Service Representative - Bilingual In Spanish

Cintas Corporation; Independence Township, Northern (OH, KY); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Paid time off

Career advancement opportunities

Medical, dental, vision benefits

Job summary

Cintas Corporation seeks a Customer Service Representative to assist internal partners and external customers via calls, data entry, and issue resolution. You will manage account activity, invoicing, and report generation with focus on accuracy and timely follow-up.

The role requires 1+ years of customer service experience and English/Spanish bilingual ability. This full-time position is based in Independence, OH, with a first shift.

Qualifications

• 1+ years of customer service experience
• Bilingual in English and Spanish preferred
• Strong communication and problem-solving skills

Responsibilities

• Answer customer calls and provide prompt issue resolution
• Data entry and account reconciliation tasks
• Prepare reports and invoices
• Process new accounts and orders
• Make outbound calls to obtain information or provide follow-up
• Assist in various projects as needed

Skills

Customer service

Bilingual English/Spanish

Communication

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Location: Independence, OH, US, 44141

Requisition Number: 230416

Job Description

Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects.

Skills/Qualifications

Required

• 1+ years'customer service experience
• High School Diploma/GED; Bachelor's Degree preferred
• Bilingual in English and Spanish

Preferred

• Experience with heavy inbound and outbound calls and transferring calls
• 3+ years' business-to-business account support
• Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
• Experience with proofreading and editing documents

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Service
Organization: First Aid and Safety
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift