Customer Service Representative - Bilingual In Spanish

Cintas; Independence Township (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Competitive pay

401(k) with company match

Paid time off

Job summary

Cintas is seeking a Customer Service Representative to support internal partners and external customers by handling calls, resolving issues, and managing data entry and invoicing.

The role also involves processing new accounts and orders, performing outbound follow-ups, and assisting with miscellaneous projects as needed.

Qualifications

• 1+ years of customer service experience required.
• High School Diploma or GED; Bachelor's degree preferred.
• Bilingual English and Spanish required/beneficial.

Responsibilities

• Answer customer calls and resolve issues promptly.
• Data entry, account reconciliation, and report preparation.
• Process new accounts and orders; handle outbound follow-ups.

Skills

Customer service

Bilingual English/Spanish

Outbound/inbound calls

Education

High School Diploma/GED

Bachelor’s Degree preferred

Tools

Microsoft Office

Job description

Job Description

Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects.

Skills / Qualifications

• 1+ years' customer service experience
• High School Diploma/GED; Bachelor's Degree preferred
• Bilingual in English and Spanish

Preferred

• Experience with heavy inbound and outbound calls and transferring calls
• 3+ years' business-to-business account support
• Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
• Experience with proofreading and editing documents

Benefits

• Comprehensive medical, dental and vision benefits with premiums below national average; four different medical plan options, including a zero-cost plan
• Competitive pay
• 401(k) with company match / profit sharing / employee stock ownership plan (ESOP)
• Disability, life and AD&D insurance, 100% company paid
• Paid time off and holidays
• Skills development, training and career advancement opportunities

Equal Opportunity Employer

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.