Customer Service Rep-65512201

ICL; New York (NY); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

403(b) Retirement Savings Plan with em

Generous Paid Time Off

Employee Wellness Programs

Learning & Development Opportunities

Additional Perks

Job summary

ICL in New York, NY is seeking a Customer Service Representative to support program quality and compliance. You will greet patients, answer calls, schedule appointments, manage records, verify insurance, collect co-pays, and maintain a clean reception area.

You will also oversee procurement, inventory, secure storage, and regulatory reporting for naloxone, ensuring NYS and federal requirements are met. Strong communication and bilingual Spanish skills are a plus.

Qualifications

• Must type 35 wpm and operate a personal computer.
• Knowledge of Medicaid, Medicare, and third-party requirements.
• Superior written and verbal communication skills.
• Bilingual in Spanish preferred.

Responsibilities

• Answers and screens and routes telephone calls.
• Greets clients and informs clinician of client arrival.
• Manage and process referrals for integrated division (CCBHC, HPC, CFTSS, HRC/SUD).
• Verify insurance information and assist with prior authorizations.
• Collects client copays and distributes Metro Cards if applicable.
• Schedules client appointments for various services.
• Assist clinicians with client documentation collection and uploads.
• Maintain chart room and file/copy materials for clinicians.
• Provide documents to requested parties.
• Verify clinician’s billing forms against schedule.
• Participate in team clinic meetings.
• Track no-shows and contact clients.
• Track billable encounters.
• Escort clients to telehealth offices and ensure connection with providers.
• Enter weekly clinician schedules into computer and calendar.
• Complete work within time to stay compliant.

Skills

Typing speed 35 wpm

Computer skills

Medicaid/Medicare knowledge

Communication skills

Spanish bilingual (preferred)

Education

High school diploma

Job description

• Education: Successful completion of high school. Training and Experience: Must be able to type 35 wpm and operate a personal computer. Job Knowledge: Must have knowledge of Medicaid, Medicare, and third-party requirements. Superior written and verbal communication skills are a must
  Bilingual in Spanish is Preferred
• Work Eligibility:Mustbe authorized towork in the U.S.
• Work Location Requirement: Specify Onsite

Compensation

Hourly Rate: $21.71

What we Offer

• Comprehensive Health Benefits: Medical (HSA), Dental and Vision plans
• 403(b)Retirement Savings Planwith employer match
• Generous Paid Time Off: Vacation, Personal, Sick, Mental Health Daysand12paid holidays
• Employee Wellness Programs:Employee Assistance Programand mental health resources
• Learning & Development Opportunities: Educational Leave and Tuition Assistance, Training and Career Development Tracks
• Additional Perks:Commuter Benefits, recognition programs, discount programs,flexible spending plans, voluntarybenefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.

About the Role

Customer Service Representative ensures program quality and compliance. CSR will focus on greeting patients, answering phone calls, scheduling appointments, managing patient records, verifying insurance information, checking patients in and out, collecting co-pays, and maintaining the cleanliness and organization of the reception area. Oversee the procurement, inventory management, secure storage, distribution, utilization tracking, regulatory reporting, and program compliance activities related to naloxone, ensuring adherence to NYS OASAS, NYSDOH, and other applicable federal, state, and local requirements

Primary Responsibilities:

• Answers and appropriately screens and routes telephone calls.
• Greets clients and informs clinician of client’s arrival.
• Manage and process incoming client referrals for integrated division (CCBHC, HPC, CFTSS, HRC/SUD).
• Verify insurance information and assistwith prior authorizations.
• Collects client copays and distributes Metro Cards if applicable.
• Confirms/schedule client appointments for CCBHC, HPC, CFTSS, HRC/SUD
• Schedules client’s next psychiatric/therapy appointment as per request.
• Assist clinicians with client documentation collection and uploads.
• Maintain chart room.
• Files, types, fax, and copies all necessary material for clinicians.
• Provides documents to requested parties.
• Verifies clinician’s daily billing encounter forms with schedule.
• Participate in team-based Clinic meetings
• Keep track of no shows and reach out to clients.
• Keep track of billable encounters.
• Escort clients to telehealth offices in the Hub and ensure they connect with Providers.
• Enters clinician’s weekly schedule into the computer and on daily calendar.
• Completes work within authorized time to assure compliance with clinic standards.

Equal Opportunity Employer

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