Customer Service Representative - Bilingual

Uline; Kentucky; On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonuses programs

Paid holidays and generous PTO

Tuition Assistance Program

Best-in-class facilities

Fitness center

Job summary

Uline is seeking a bilingual Customer Service Representative to provide prompt, friendly service and build strong customer relationships on-site at our Braselton, GA location. You’ll process orders, offer product recommendations, and resolve inquiries using advanced tools while supporting a growing, family-owned business.

We train you thoroughly and promote long-term career growth as you master product knowledge, pricing, shipping, and exceptional customer care.

Qualifications

• Bilingual (English/Spanish) required for both verbal and written communication.
• Experience in customer service is a plus, with training provided.
• Strong problem-solving, listening and communication skills are essential.

Responsibilities

• Process customer orders, make product recommendations and handle inquiries using technology.
• Be a product and solutions expert and answer product, pricing and shipping questions quickly.
• Build business relationships with customers via phone, email and chat.
• Understand customer needs and recommend Uline’s best solutions.
• Help customers navigate Uline’s website and online ordering.

Skills

Bilingual (English / Spanish)

Customer service experience

Problem-solving and communication

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Customer Service Representative - Bilingual

Pay from $26 to $30 per hour with significant growth and earning potential!

Georgia Branch

705 Braselton Industrial Blvd, Braselton, GA 30517

Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you’ll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Full-Time Hours: Various on-site shifts available.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.

• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.

• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline’s best solutions.

• Help customers navigate Uline’s website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor’s degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus , but if you are eager to learn, we will train you!

• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center and beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is adrug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled