Customer Service Representative - Bilingual

Uline; Gainesville (GA); On-site; USD 36,000 - 41,000; Full time

Job summary

Uline Georgia Branch in Braselton is hiring a Customer Service Representative who is bilingual in English and Spanish. The role focuses on building customer relationships, processing orders, and delivering legendary service using our world-class technology.

Full-time on-site shifts are available with competitive pay from $26 to $30 per hour and growth opportunities. Training is provided to develop product knowledge, pricing, and shipping expertise.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training provided for eager learners.
• Bilingual (English/Spanish) fluent in spoken and written forms.

Responsibilities

• Process customer orders and inquiries using provided technology.
• Answer product, pricing and shipping questions quickly and confidently.
• Build relationships with customers via phone, email and chat.
• Understand customer needs and recommend Uline solutions.
• Help customers navigate Uline’s website and online ordering.

Skills

Bilingual (English/Spanish)

Customer service experience

Problem-solving

Communication skills

Listening skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Customer Service Representative - Bilingual

Pay from $26 to $30 per hour with significant growth and earning potential!

Georgia Branch

705 Braselton Industrial Blvd, Braselton, GA 30517

Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Full-Time Hours: Various on-site shifts available.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.

• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.

• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center and beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

Our employees make the difference and we are committed to offering exceptional benefits and perks!

EEO/AA Employer/Vet/Disabled