Customer Service Representative - Bentonville

Arisa Health; Bentonville (AR); On-site; USD 30,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their Bentonville team. In this role, you'll be the first point of contact for clients, scheduling appointments, managing records, and ensuring smooth operations in a fast-paced environment. With a focus on exceptional service, you'll engage with clients in a supportive manner and help maintain the highest standards of care. If you're organized, detail-oriented, and passionate about making a difference in the community, this opportunity is perfect for you. Join a team that values growth, collaboration, and community transformation.

Benefits

Medical/Dental/Vision Insurance

401(k) with Matching

Healthcare Savings Accounts

Paid Time Off

Ongoing Training

Company Sponsored Whole Health Programs

Qualifications

• One year of experience in a medical office is preferred.
• Excellent communication and organizational skills are essential.

Responsibilities

• Schedule appointments and manage therapist calendars efficiently.
• Provide welcoming responses to all inquiries and manage client records.
• Collect payments and handle administrative tasks in a timely manner.

Skills

Multitasking

Organizational Skills

Written Communication

Verbal Communication

Attention to Detail

Problem-Solving

Telephone Skills

Education

High School Diploma or Equivalent

Tools

Credible EMR System

Job description

Customer Service Representative - Bentonville

Join to apply for the Customer Service Representative - Bentonville role at Arisa Health

Customer Service Representative - Bentonville

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Join to apply for the Customer Service Representative - Bentonville role at Arisa Health

Description

Arisa Health is seeking candidates to fill a Customer Service Representative position in Bentonville, AR. The Customer Service Representative will schedule appointments on behalf of therapists, run reports, take co-pays and provide information directly to current and potential clients of Arisa Health. The ideal candidate will have one year of experience scheduling appointments within a medical office.

Job Details

Description

Arisa Health is seeking candidates to fill a Customer Service Representative position in Bentonville, AR. The Customer Service Representative will schedule appointments on behalf of therapists, run reports, take co-pays and provide information directly to current and potential clients of Arisa Health. The ideal candidate will have one year of experience scheduling appointments within a medical office.

Arisa Health is Arkansas' largest and most comprehensive nonprofit behavioral health provider. Formed by the affiliation of 4 long-standing Arkansas community mental health centers, Arisa Health leads with exceptional care that nurtures health and well-being for all. Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling, intensive children services, intensive adult services, medical services, and residential services in 41 Arkansas counties.

This position is classified as full-time, non-exempt (hourly).

Work Hours: Full time, Monday - Friday; 8:00 a.m. to 5:00 p.m.

What Our Customer Service Representative Will Do

• Schedule appointments on behalf of therapists and proactively work to fill open spots on therapists' calendars when cancellations arise
• Check clients in and out in a timely manner
• Complete pre-appointment checks for clients.
• Prepare and maintain client records, accurately maintain fee agreements, update eligibilities, assess that needed pre-certifications and authorizations are in place.
• Provide an interactive, welcoming response to all ARISA Health inquiries for service by engaging clients in a supportive, non-judgmental way.
• Work and reconcile reports within the Electronic Medical Record (Discharge, Disclosure, PDA’s, MTP signature count, open events, incomplete services, scheduled and arrived visits, date of last service, Red X, and client without case manager, etc.).
• Work with other associates on problems related to weekly reports and/or billing issues.
• Manage VISA receipts and bi-monthly ordering of supplies for department as needed.
• Answer phones within three rings, taking accurate messages and routing calls as appropriate.
• Collect payments in accordance with ARISA Health payment policy and entering of payments into EMR, making daily deposits, handle all outgoing and incoming mail, which may include drop off and pick up at Post Office.
• Copy and fax documents as needed by clinical staff and other administrative staff.
• Reconcile reports within the EMR.
  
  

What We Look For In a Customer Service Representative

• High school diploma or equivalent required
• Ability to multitask
• Good organizational skills
• Excellent written and verbal communication skills
• Excellent attention to detail
• Ability to work independently, establish priorities and organize workload
• Problem- solving mindset
• Good communication skills required
• Excellent telephone skills required
• Willingness and ability to alter duties to support the needs of the business
  
  

Preferred Experience

• One year of experience in a medical office is preferred
• Experience with Credible EMR system
  
  

What We Offer Our Team Members

• A company dedicated to transforming communities one life at a time.
• A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.
• Ongoing training throughout your employment
• Paid Time Off and Holidays throughout the year to recharge.
• Company sponsored Whole Health programs designed to recharge our teams.
  
  

Arisa Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability.

Arisa Health aspires to lead with exceptional care that nurtures health and well-being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse. We desire a workforce that represents the communities we serve. As such, we aim to make a difference by building a trustworthy culture that advances opportunities for growth while also encouraging excellence, innovation, and collaboration. At Arisa Health, we endeavor to work and live with passion as we strive to transform communities’ one life at a time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Health, Wellness & Fitness

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