Customer Service Representative-Banking

Calculated Hire; Hamilton (OH); On-site; USD 23,000 - 25,000; Full time

Job summary

Eight Eleven Group is hiring a Customer Service Specialist for a 6-month contract at Client First Advocates in Hamilton, OH. The role requires handling inquiries via phone, email, social media, and chat, ensuring first-contact resolution and high customer satisfaction.

Starting October 12, 2026, the schedule is Monday–Friday 8:00 AM–5:00 PM with rotating Saturdays. On-site location: 300 High St, Hamilton, OH 45011.

Qualifications

• High school diploma or GED required.
• Demonstrated ability to provide excellent customer service.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced, customer-focused environment.

Responsibilities

• Respond to customer inquiries regarding bank products and services through phone, email, social media, and chat.
• Provide a high level of customer service while working toward first-contact resolution.
• Research customer accounts and utilize available resources to resolve questions or concerns.
• Accurately complete customer account transactions and maintenance requests.
• Assist customers with questions related to loan products and other banking services.
• Identify potential sales opportunities and refer customers to the appropriate sales associate.

Skills

Customer service

Verbal communication

Written communication

Fast-paced environment

Education

High school diploma or GED

Tools

CRM systems

Job description

6-Month Contract with Opportunity for Full-Time Conversion

Pay: $17–$18/hour, based on experience

Start Date: October 12, 2026

Training: Monday–Friday, 8:00 AM–5:00 PM (first 2 weeks)

Schedule: Monday–Friday, 8:00 AM–5:00 PM + rotating Saturdays

Location: On-Site — 300 High St, Hamilton, OH 45011

Overview

Client First Advocates are responsible for supporting customers across multiple service channels, including inbound phone calls, email, social media, and online chat. This role requires a positive, professional approach and a commitment to delivering an exceptional customer experience while meeting established performance expectations.

This position will begin as a 6-month contract, with the opportunity to be considered for a permanent position based on performance and business needs.

Essential Functions / Responsibilities

• Respond to customer inquiries regarding bank products and services through phone, email, social media, and chat.
• Provide a high level of customer service while working toward first-contact resolution.
• Research customer accounts and utilize available resources to resolve questions or concerns.
• Accurately complete customer account transactions and maintenance requests.
• Assist customers with questions related to loan products and other banking services.
• Identify potential sales opportunities and recommend appropriate banking products or refer customers to the appropriate sales associate.
• Maintain knowledge of current products, services, policies, and procedures.
• Escalate complex customer requests according to department guidelines.
• Meet or exceed established customer service and performance expectations.

Minimum Qualifications

• High school diploma or GED required.
• Demonstrated ability to provide excellent customer service.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced, customer-focused environment.

Preferred Qualifications

• 1+ year of experience in a high-volume call center or customer service environment.
• Previous banking or financial services experience is a plus.
• Working knowledge of database or CRM systems.
• Strong interpersonal, problem-solving, and communication skills.

About Eight Eleven / Calculated Hire

At Eight Eleven, our business is people. Relationships are the center of everything we do. For over 16 years, we’ve built partnerships designed to meet our clients’ IT and professional staffing needs. Whether contract, contract-to-hire, or direct placement, we tailor our search to your organization’s unique culture, initiatives, and technologies. With recruiting teams in 21 major markets nationwide, Eight Eleven finds the talent best suited for your business. When you work with us, we work with you — that’s the Eight Eleven promise.

Eight Eleven Group is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender identity, sexual orientation, marital status, veteran status, or any other protected status.