Customer Service Representative-Bank Teller

RNB State Bank; Saratoga (WY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with company contributions

Medical, Dental and Vision Insurance

Supplemental insurance options

Health Savings Account with company

Employer paid Life/LTD

AD&D Insurance

Paid Vacation, Sick and Holiday time

Flexible Spending Account

Tuition Reimbursement

Employee Assistance Program

Annual bonus based on performance

Job summary

RNB State Bank in Saratoga, WY is seeking a Customer Service Representative to join our local team. You will be the face of the bank, handling inquiries, processing transactions, opening new accounts, and cross-selling our products with a focus on customer satisfaction.

Ideal candidates demonstrate exceptional service, attention to detail, and teamwork. The role requires adherence to banking regulations and a commitment to serving the community while supporting branch operations and online

Qualifications

• High school diploma or GED or equivalent
• 1–3 months related experience and/or training
• Proficiency with Microsoft Office (Outlook, Word, Excel) is preferred
• Bilingual abilities are a plus

Responsibilities

• Greet customers and provide professional assistance in person, by phone, chat or email
• Cross-sell bank products and services based on customer needs
• Process transactions accurately and efficiently
• Assist with new accounts and teller duties as needed
• Provide support for online banking questions and enrollments
• Adhere to bank policies, security measures and regulatory requirements

Skills

Exceptional Customer Service

Multi-tasking

Cash handling

Microsoft Office

Confidentiality

Attention to detail

Bilingual abilities

Education

High school diploma or GED

1–3 months related experience

Tools

Word

Excel

Outlook

Job description

All Jobs > Customer Service Representative-Bank Teller

Customer Service Representative-Bank Teller
Saratoga, WY

Description

RNB State Bank is looking for a Customer Service Representative to join our team at our Saratoga, WY location!

RNB State Bank is a locally managed independent community bank founded in 1899, offering an array of customized and personalized banking services that meet the needs of businesses and personal clientele. RNB State Bank takes pride in developing personal relationships with its clients while maintaining the highest level of professional service.

Our mission is to not only provide personalized banking services for our clientele, but to encourage our staff to personally contribute to making a difference in the communities that we serve. The Bank is also working towards being a community leader that balances purpose with profit by considering the impact of its decisions on its workers, customers, suppliers, community, and the environment.

What we are looking for:

RNB State Bank is looking for a driven, reliable, hardworking employee who wants to make a difference and provide exceptional customer service for our clients and in our community. If your goal is to build a career that is impactful & fulfilling, consider joining the dedicated team.

Benefit Package Offered: (Subject to Eligibility Requirements)

• 401(k) plan with company contributions
• Medical, Dental and Vision Insurance
• Supplemental insurance options
• Heath Savings Account with company contribution
• Employer paid Life/LTD
• AD&D Insurance
• Paid Vacation, Sick and Holiday time
• Flexible Spending Account
• Professional Development Resources/Tuition Reimbursement
• Employee Assistance Program
• An annual bonus may be paid to eligible employees based on company & individual performance.

The Customer Service Representative serves as an important role for the Bank, this position is the face of the Bank and will have regular interaction with customers and potential new clients. This position assists customers by answering inquiries/requests, processing transactions, opening new accounts and cross-selling Bank products. The CSR will serve customers in an efficient, timely and courteous manner by performing the following duties:

Essential Duties and Responsibilities:

• Provides clear, polite and professional communication in-person, via phone, chat, and email to internal and external customers
• Understand the features and benefits of all consumer and business Product & Services that the Bank offers.
• Cross-sell different types of Products & Services available to customers and suggest the most appropriate one for their needs.
• Provides support to all assigned areas of branch operations, including new accounts, teller, and safe deposit box area.
• Use numerous software applications to perform daily tasks.
• Perform all Teller Duties including, accepting deposits, cash checks, savings withdrawals, and issue Cashier’s Checks, count cash, Money Orders, Gift Cards. Accept loan payments and issue receipts.
• Verify endorsement, validity, and balance availability when processing transactions.
• Processes a variety of transactions using own judgment within limits regarding the validity of transactions presented.
• Processes mail deposits, night drop, and ATM deposits which are opened under dual control.
• Maintains a balanced cash drawer and resolves errors or discrepancies as they arise.
• Refers questionable transactions to Teller Supervisor.
• Order checks, endorsement stamps and deposit slips.
• Provide effective customer service by answering customer questions, investigating & fixing errors or other possible issues that may arise.
• Assists customers with online banking questions and enrollments. Set up customers with electronic banking services & cash management products.
• Work effectively in a team-oriented environment.
• Responsible for adherence to regulations and Bank policies and procedures.

Nonessential Duties and Responsibilities:

• Maintains proper level of new account kits.
• Prints new accounts reports from Director.
• Maintains monthly records of all accounts opened and closed.
• Scan and image all new account documents into the core system.
• Prepares new account documentation for all types of deposit products, including checking, savings, certificate of deposits and individual retirement accounts.
• Makes decisions regarding the opening of new accounts and obtains all required CIP and required documentation.
• Processes stop payments and Reg CC holds when needed.
• Performs all other duties as assigned.

Qualifications:

• Exceptional Customer Service.
• Ability to multi-task in a fast-paced environment.
• Basic mathematical and cash handling skills.
• Basic keyboard navigation and proficiency in Microsoft Office products (including Outlook, Word & Excel) is preferred.
• Ability to maintain a high level of confidentiality.
• Attention to detail with high degree of accuracy.
• Bilingual abilities are a plus.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below is representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Customer Service/Interpersonal Skills:

Consistently demonstrate a positive, welcoming, friendly, polite, patient, and professional attitude. Ability to actively listen, ask effective questions, build rapport and trust, explain information clearly, take ownership of customer needs, remain calm when concerns arise, and work toward practical solutions.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Word Processing software.

Certificates and Licenses:

No certifications needed.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision. While performing the duties of this Job, the employee is regularly required to stand and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to walk; sit and stoop, kneel, crouch, or crawl.

RNB State Bank is an Equal Opportunity Employer