Customer Service Representative (Bank Teller)

Midstates Bank; Council Bluffs (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Midstates Bank in Council Bluffs, IA seeks a Customer Service Representative to support daily banking needs, including deposits, withdrawals, and product cross-selling. You will handle transactions accurately, assist customers, and contribute to a positive banking experience within a team that values confidentiality and community engagement.

The role requires strong communication, reliability, and willingness to travel to other locations to cover staffing as needed.

Qualifications

• Customer-focused banking experience preferred.
• Strong numerical ability and attention to detail.
• Effective communication and problem-solving skills.

Responsibilities

• Provides account services including deposits and withdrawals; sells bank products.
• Records transactions and handles currency handling with accuracy.
• Cross-sells products by informing customers of promotions and needs.
• Opens and closes consumer and business accounts; supports ongoing product use.
• Completes special requests (checks, statements, copies, referrals).
• Reconciles cash drawer and ensures security procedures are followed.
• Protects customer information and bank operations by maintaining confidentiality.
• Willing to travel to other locations to cover staffing as needed.
• Participates in civic activities to promote the bank’s image.
• Other duties as assigned.

Skills

Customer Service

Attention to Detail

General Math Skills

Positive Communication

Integrity

Selling to Customer Needs

People Skills

Microsoft Windows

Jack Henry SilverLake software

Education

HS Diploma or equivalent

Tools

Jack Henry SilverLake

Microsoft Office

Job description

Job Purpose

Under general supervision, and in compliance with established policies and procedures, this position performs a broad variety of customer services and cross-selling of bank products and services. The CSR will perform assigned duties in accordance to Midstates Bank's Core Values and will adhere to the Quality Service Standards.

Essential Functions

• Provides account services to customers by receiving deposits; cashing checks, issuing savings withdrawals; processing night and mail deposits; selling cashier's checks, and money orders; redeeming US savings bonds. Includes handling inquiries and problem solving for customers.


• Records transactions by logging cashier's checks, and other special services; obtains the necessary information to complete currency transaction reports.


• Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.


• Performs account opening and closing duties for consumer and business customers including checking, savings, CDs, HSAs, other product types; provides ongoing support of these products.


• Completes special requests by closing accounts; taking orders for checks; providing special statements, copies, faxes, and referrals; completing safe-deposit box procedures.


• Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; turning in excess cash and mutilated currency to teller manager; maintaining supply of cash and currency.


• Complies with bank operations and security procedures by participating in all dual-control functions; assisting in certification of proof.


• Maintains customer confidence and protects bank operations by keeping information confidential.


• Contributes to team effort by accomplishing related results as needed.


• Willing to travel to other locations to cover staffing as needed.


• Participates in civic activities to promote growth and development of the community and a positive image for the bank.


• Other duties as assigned.

Skills/Qualifications

Customer Service, Attention to Detail, General Math Skills, Positive Communication, Integrity, Selling to Customer Needs, People Skills, Microsoft Windows and Office, Jack Henry SilverLake software.

Education

HS Diploma or equivalent

Experience

Cash handling experience; customer facing experience