Customer Service Representative - Back of House (Part-time)

Watermelon Swim; Riverview (FL); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Professional development

Fun work environment

Job summary

Watermelon Swim in Riverview, FL is seeking a part-time Customer Service Representative (Back of House) to support scheduling, account questions, purchases, and program information behind the scenes.

This role focuses on administrative tasks, phone and email communication, and accurate client records, not front desk client-facing work. You’ll join Team Melon for a positive, fast-paced environment and growth opportunities.

Qualifications

• Passionate, friendly, organized, and dependable individuals.
• Strong customer service and administrative experience.
• Excellent communication and a positive, solution-oriented attitude.
• Proficiency with multi-line phone systems and Microsoft Office (Outlook, Word).
• Must be at least 18 years old.

Responsibilities

• Provide top-notch customer service by assisting clients with scheduling, account questions, purchases, and program information.
• Support daily operations through administrative and behind-the-scenes coordination.
• Communicate with families professionally through phone and email.
• Collaborate with team members and management to ensure smooth, efficient operations.
• Help maintain accurate client records and support enrollment needs.

Skills

Customer Service

Administrative Experience

Communication

Multi-line Phone Systems

Microsoft Office

Tools

Microsoft Office

Outlook

Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative - Back of House (Part-time)

Riverview, FL, US

3 days ago Requisition ID: 1288

Watermelon Swim – A Tampa Bay Best Place to Work

Are you passionate about creating an exceptional customer experience and helping operations run smoothly behind the scenes? Watermelon Swim is looking for a friendly, organized, and dependable Customer Service Representative (Back of House) to join our melon-tastic team!

While this role is not client-facing at the front desk, it plays a huge part in supporting our families, our team, and daily operations through phone, email, scheduling, and administrative support.

As a key member of Team Melon, you will:

• Provide top-notch customer service by assisting clients with scheduling, account questions, purchases, and program information.
• Support daily operations through administrative and behind-the-scenes coordination.
• Communicate with families professionally through phone and email.
• Collaborate with team members and management to ensure smooth, efficient operations.
• Help maintain accurate client records and support enrollment needs.

What We’re Looking For:

• Passionate, friendly, organized, and dependable individuals.
• Strong customer service and administrative experience.
• Excellent communication skills and a positive, solution-oriented attitude.
• Proficiency with multi-line phone systems and Microsoft Office (Outlook, Word).
• Ability to thrive in a fast-paced environment while maintaining professionalism and accuracy.
• Must be at least 18 years old.

Why Join Watermelon Swim?

• Consistent part-time schedule.
• Opportunities for professional development and growth.
• A positive, supportive, and fun work environment.
• Work for a recognized Tampa Bay Best Place to Work.
• Make an Impact: Help support our mission of growing a community of safer swimmers and increasing confidence in and around water!

This is not a remote position.

Watermelon Swim participates in the eVerify program.