Customer Service Representative - Automotive Aftermarket

NSK Corporation; Ann Arbor Charter Township (MI); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Full medical, dental, and vision

Matching 401(k)

Generous vacation and holidays

Life insurance

Growth opportunities

Job summary

NSK Corporation is seeking a proactive Customer Service Representative for the Automotive Aftermarket segment. The role handles quotations, order maintenance, expediting, and forecasting while interfacing with multiple internal teams to meet customer requirements.

A strong focus on accurate data, responsiveness, and problem solving is essential. This hybrid position requires a High School Diploma or equivalent, with 2–4 years of related experience; a technical diploma or Associate's degree is

Qualifications

• Requires High School Diploma or equivalent, with 2–4 years of related experience preferred.
• Preferred Technical Diploma or Associate's Degree in a related field.

Responsibilities

• Receives and manages emails, EDI, and phone calls from assigned customers and responds promptly.
• Maintains customer part numbers, demand forecast, and price lists as needed.
• Processes orders and collaborates with other departments to release stock or transfer global stock.
• Collaborates with internal material planning to locate products in U.S. or global warehouses.
• Monitors supply issues on open orders and reviews backlog status weekly.
• Prepares and sends sales quotes and expedites shipments; handles returns as needed.

Skills

Customer service

Order processing

Forecasting

EDI

Education

High School Diploma or equivalent

Technical Diploma or Associate's Degree

Tools

RAS system

Job description

Customer Service Representative - Automotive Aftermarket

Job Category: Sales and Marketing

Requisition Number: CUSTO005572

• Posted : October 28, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Description

The Company

NSK is a global manufacturer of ball and roller bearings, linear motion technology, automotive components and steering systems with both domestic and overseas manufacturing. NSK also offers a full range of services including reconditioning, ball screw repair, product integration, application engineering and predictive & preventative maintenance and reliability services. NSK's products and solutions are everywhere where things are in motion - even under the toughest conditions. NSK's high-precision rolling bearings are used in wind turbines and machine tools, linear components are found in production lines, while our automotive components are installed in the vehicles of almost every well-known automaker.

The Customer Service Representative - Automotive Aftermarket Role

This position is responsible for an assigned group of customer accounts. The responsibilities include handling request for quotations, order maintenance, expediting orders, and forecasting. Has a good working knowledge of internal order and forecasting systems (RAS) as well as other related systems. Is customer focused and interfaces with customers and various departments to meet customer requirements. Must be capable of working under limited supervision.
This is a hybrid opportunity.

Responsibilities

• Receives and manages incoming emails, EDI, and phone calls from assigned customers and responds in a timely manner.
• Maintenance of customer part numbers, demand forecast, and price lists as necessary.
• Processes orders, which may include working with other departments to have stock released, to have global stock transferred, or to order product.
• Collaborate with the internal material planning department (BCD) to locate appropriate products either in the U.S. or global warehouses as necessary.
• Actively monitors and addresses lack of supply issues on open orders, including weekly reports of backlog status and daily examination of shipping reservations.
• Prepares and sends sales quotes, monitors status of existing orders, expedites shipments, and addresses any customer service or product return issues.
• Demonstrates basic technical knowledge of bearing nomenclature and ability to interchange competitor's part numbers.
• Offers product substitutions when appropriate.
• Occasionally collaborates with the salespersons on customer meetings via teleconference.

Qualifications

• This job requires a minimum of a High School Diploma or equivalent. Preferred Technical Diploma or Associate's Degree in a related field and 2 to 4 years of position-related experience.

Featured Benefits

• Full medical, dental, and vision insurance offered
• Matching 401(k)
• Generous vacation and holidays
• Life insurance
• Growth opportunities

NSK is an Equal Employment Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status, or any other characteristic protected by law.

VEVRAA Federal Contractor

Qualifications

Education

Required

High School or Equivalent or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.