Customer Service Representative - Automotive Aftermarket

NSK; Ann Arbor (MI); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Full medical, dental, and vision

Matching 401(k)

Generous vacation and holidays

Life insurance

Growth opportunities

Job summary

NSK Corporation is seeking a Customer Service Representative for the Automotive Aftermarket. The role handles quotations, order maintenance, expediting, and forecasting for an assigned group of customer accounts.

Must work with internal systems and collaborate with multiple departments to meet customer needs. This hybrid position requires a high school diploma or equivalent, with preferred technical or associate degree and 2–4 years of related experience.

Qualifications

• Minimum of a High School Diploma or equivalent.
• Preferred technical diploma or associate in a related field with 2–4 years of related experience.

Responsibilities

• Receives and manages emails, EDI, and phone calls from assigned customers and responds in a timely manner.
• Maintains customer part numbers, demand forecast, and price lists as necessary.
• Processes orders and coordinates with other departments to release stock or transfer stock globally.
• Collaborates with the internal material planning department to locate products in the U.S. or global warehouses.
• Monitors and addresses supply issues on open orders and expedites shipments as needed.
• Prepares and sends sales quotes and handles order status and returns.

Skills

Customer service experience

Communication skills

Email and phone handling

Education

High School Diploma or equivalent

Associate's/Technical Diploma preferred

Tools

RAS system

EDI systems

Job description

Customer Service Representative - Automotive Aftermarket - NSK Corporation

The Company

NSK is a global manufacturer of ball and roller bearings, linear motion technology, automotive components and steering systems with both domestic and overseas manufacturing. NSK also offers a full range of services including reconditioning, ball screw repair, product integration, application engineering and predictive & preventative maintenance and reliability services. NSK's products and solutions are everywhere where things are in motion - even under the toughest conditions. NSK's high-precision rolling bearings are used in wind turbines and machine tools, linear components are found in production lines, while our automotive components are installed in the vehicles of almost every well-known automaker.

The Customer Service Representative - Automotive Aftermarket Role

This position is responsible for an assigned group of customer accounts. The responsibilities include handling request for quotations, order maintenance, expediting orders, and forecasting. Has a good working knowledge of internal order and forecasting systems (RAS) as well as other related systems. Is customer focused and interfaces with customers and various departments to meet customer requirements. Must be capable of working under limited supervision.

This is a hybrid opportunity.

Responsibilities

• Receives and manages incoming emails, EDI, and phone calls from assigned customers and responds in a timely manner.
• Maintenance of customer part numbers, demand forecast, and price lists as necessary.
• Processes orders, which may include working with other departments to have stock released, to have global stock transferred, or to order product.
• Collaborate with the internal material planning department (BCD) to locate appropriate products either in the U.S. or global warehouses as necessary.
• Actively monitors and addresses lack of supply issues on open orders, including weekly reports of backlog status and daily examination of shipping reservations.
• Prepares and sends sales quotes, monitors status of existing orders, expedites shipments, and addresses any customer service or product return issues.
• Demonstrates basic technical knowledge of bearing nomenclature and ability to interchange competitor's part numbers.
• Offers product substitutions when appropriate.
• Occasionally collaborates with the salespersons on customer meetings via teleconference.

Qualifications

• This job requires a minimum of a High School Diploma or equivalent. Preferred Technical Diploma or Associate's Degree in a related field and 2 to 4 years of position-related experience.

Featured Benefits

• Full medical, dental, and vision insurance offered
• Matching 401(k)
• Generous vacation and holidays
• Life insurance
• Growth opportunities

NSK is an Equal Employment Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status, or any other characteristic protected by law.

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