Customer Service Representative, Associate

Accendra Health; Salt Lake City (UT); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Assistance program

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a customer service-focused representative to educate patients on products and services and handle high-volume inbound calls. You will process orders, resolve issues, and maintain strong communication with patients and healthcare teams.

The role requires 1-2 years of customer service experience, call center familiarity, and proficient MS Office use. A High School Diploma is required, with benefits supporting work-life balance.

Qualifications

• 1-2 years of customer service experience required.
• Call center experience preferred.
• Proficient with MS Office and navigating multiple platforms.
• Strong written and verbal communication skills.

Responsibilities

• Provide positive customer service experience educating patients on products and services.
• Listen to concerns, address issues, and place supply orders in a high-volume inbound center.
• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Communicate effectively with patients, teammates, healthcare professionals and sales team.

Skills

Customer service

Call center experience

MS Office

Multi-platform navigation

Communication skills

Brand product knowledge

Education

High School Diploma

Tools

MS Office

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long‑term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The anticipated salary for this position is $20.00 USD hourly. Schedule M-F 10.30 am - 7 pm

Summary

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high‑volume inbound call center.

Core Responsibilities

• Review and Process orders via fax and electronic platforms
• Make outbound calls to patients and referrals as needed
• Utilize tools and resources to assist in order entry
• Use full product knowledge of Byram therapies to service patients
• Communicate effectively with patients, teammates healthcare professionals and sales team.
• Consistently meet required Key Performance Indicators (KPI’s)
• Perform other duties as required

Qualifying Experience

• High School Diploma or equivalent required
• 1-2 years of customer service experience required
• Call center experience preferred
• Excellent written and verbal communication skills
• Proficient with MS Office and the ability to navigate multiple platforms
• Ability to learn our brand products and therapies
• Strong customer service skills with the ability to resolve patient concerns
• Demonstrate soft skills to enhance patient experience

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our Benefits Program Includes

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short‑and long‑term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well‑being programs

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.