Customer Service Representative

Byram Healthcare Centers Inc; Mill Street (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

401(k) Plan

Paid time off

Dental coverage

Parental leave

Job summary

Accendra Health is seeking a patient-focused representative to provide a positive customer service experience in a high-volume inbound call center. You will educate patients on products and services, address concerns, and place supply orders while collaborating with healthcare professionals and the sales team.

Ideal candidates have a high school diploma and 1–2 years of customer service experience, with strong communication skills and the ability to learn our brand therapies and navigate

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.

Responsibilities

• Review and Process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates healthcare professionals and sales team.
• Consistently meet required KPIs.
• Perform other duties as required.

Skills

Customer service

Call center experience

Communication

MS Office

Multi-platform navigation

Education

High School Diploma or equivalent

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.The anticipated salary range for this position is $20 hourly.SummaryThe representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.Core ResponsibilitiesReview and Process orders via fax and electronic platformsMake outbound calls to patients and referrals as neededUtilize tools and resources to assist in order entryUse full product knowledge of Byram therapies to service patientsCommunicate effectively with patients, teammates healthcare professionals and sales team.Consistently meet required Key Performance Indicators (KPI’s)Perform other duties as requiredQualifying ExperienceHigh School Diploma or equivalent required1-2 years of customer service experience requiredCall center experience preferredExcellent written and verbal communication skillsProficient with MS Office and the ability to navigate multiple platformsAbility to learn our brand products and therapiesStrong customer service skills with the ability to resolve patient concernsDemonstrate soft skills to enhance patient experienceTeammate BenefitsAs an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.Our benefits program includes:Medical, dental, and vision care coveragePaid time off plan401(k) PlanFlexible Spending AccountsBasic life insuranceShort-and long-term disability coverageAccident insuranceTeammate Assistance ProgramPaid parental leaveDomestic partner benefitsMental, physical, and financial well-being programsIf you feel this opportunity could be the next step in your career, we encourage you to apply.Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.#AccendraHealth