Byram Healthcare Customer Service Representative

Accendra Health; Chester (WV); On-site; USD 28,000 - 30,000; Full time

Job summary

Accendra Health is hiring for an in-office Customer Service Representative to educate patients on products and services, process orders, and address concerns. The role emphasizes delivering a positive patient experience and meeting KPIs through effective communication and order entry across multiple platforms.

The position is on-site, Monday–Friday with typical business hours. Candidates should have a high school diploma and 1–2 years in customer service; call center experience is preferred.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of customer service experience preferred.
• Call center experience is a plus.

Responsibilities

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools to assist in order entry and service patients.
• Provide product knowledge of Byram therapies to patients.

Skills

Customer service

Communication skills

MS Office proficiency

Call center experience

Problem solving

Education

High School Diploma or equivalent

Tools

MS Office

CRM software

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.

The anticipated hourly range for this position is $20-22 an hour.

On-site position M-F 8.30-5 pm

Position Summary

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders. This is an in office position.

Responsibilities

• Review and Process orders via fax and electronic platforms
• Make outbound calls to patients and referrals as needed
• Utilize tools and resources to assist in order entry
• Use full product knowledge of Byram therapies to service patients
• Communicate effectively with patients, teammates healthcare professionals and sales team.
• Consistently meet required Key Performance Indicators (KPIs)
• Perform other duties as required

Education And Experience

• High School Diploma or equivalent required
• 1-2 years of customer service experience required
• Call center experience preferred

Knowledge, Skills And Abilities

• Excellent written and verbal communication skills
• Proficient with MS Office and the ability to navigate multiple platforms
• Ability to learn Byram products and therapies
• Strong customer service skills with the ability to resolve patient concerns
• Demonstrate soft skills to enhance patient experience

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Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are - through all of life's stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our Benefits Program Includes

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.

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