Customer Service Representative, Associate

Byram Healthcare Centers Inc; Bothell (WA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off (PTO)

401(k) plan

Flexible Spending Accounts

Life insurance

Short- and long-term disability

Parental leave

Domestic partner benefits

Job summary

Accendra Health is seeking a customer service representative to support patients by educating them on products, addressing concerns, and processing supply orders. You will handle high-volume inbound calls, gather demographics, and use the ERP system to finalize orders.

Strong communication and phone etiquette are essential, along with proficiency in MS Office. This role offers benefits and a path to contribute to accessible home-based care initiatives across our nationwide network.

Qualifications

• Excellent communication skills and phone etiquette for high-volume inbound calls.
• Ability to gather patient demographics and billing information accurately.
• Experience with Microsoft Office applications (Word/Outlook).

Responsibilities

• Answer high-volume inbound calls via automated system.
• Place supply orders and process them in the ERP system.
• Educate patients on products and services and address questions.
• Maintain customer records and update accounts.
• Suggest additional products where appropriate.
• Provide feedback to team lead on account issues.

Skills

Communication

Phone etiquette

Microsoft Office

ERP system

Tools

Microsoft Word

Outlook

Byram ERP system

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.

The anticipated salary range for this position is $23+/hour depending on experience. Bilingual candidates are encouraged to apply and may be eligible for additional pay.

POSITION SUMMARY:

The representative is to service the needs of our patients by educating them on products and services’, listening to concerns/addressing issues, providing informational literature when necessary and placing supply orders.

ESSENTIAL TASKS:

• Ability to answer hi-volume in-bound calls via an automated phone system.
• Ability to make outbound calls to patients and referrals as necessary.
• Respond quickly and professionally to customer telephone questions and concerns.
• Gather Patient demographics and billing information as needed to complete requested orders.
• Process orders using Byram ERP system.
• Maintain customer records by updating account.
• Recommend additional products that may be necessary or available to the customer.
• Achieve daily completion of CS Credit Review.
• Must possess excellent communication skills and the ability to practice proper phone etiquette.
• Working knowledge of Microsoft Office, particularly Word and Outlook.
• Provide feedback to Group Team Lead regarding issues with accounts.
• Conducts routine tasks as directed; works under clearly defined guidelines
• Contributes to specific objectives and outcomes as directed.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

• Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short-and long-term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

#AccendraHealth At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone. If you’re interested in meaningful work with impact, explore our career opportunities ─ from remote-friendly to hybrid and in-person roles ─ and join us in our purpose of Bringing Care To Life.