Customer Service Representative - APPEARNCE CTR OR

Providence; Portland (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Providence Home Services Oregon is seeking a Customer Support/HME Sales Representative to resolve service orders and help customers select the right Home Medical Equipment and accessories to improve quality of life.

The role supports Providence HME satellite sales facilities and involves driving to customer locations when needed, with compliance to state laws and background checks. Join a patient-focused team that values commitment, respect, and service excellence.

Qualifications

• 1 year Customer service experience in health care.
• Criminal background check required per policy.
• Driving may be necessary and proof of license/auto insurance may be requested.
• Associate's degree preferred.
• 2 years Home medical equipment experience preferred.

Responsibilities

• Perform service order resolution on Providence HME satellite accounts.
• Assist customers in finding and purchasing Home Medical Equipment and accessories.
• Sales occur at Providence HME satellite or Halsey branch locations.

Skills

Customer service

Driving

Education

Associate's Degree

Tools

Insurance verification

Medical terminology

CPT/ICD-9 coding

Job description

Home Medical Equipment (HME) provides home medical equipment/supplies and services to patients at home, in clinics, and at alternative care sites throughout Oregon and SW Washington. HME operations include multiple types of equipment, delivery methods, and insurances with varied medical necessity criteria. The Customer Support/HME Sales Representative is accountable for performing 'service order resolution' activities on accounts for Providence HME Satellite sales facilities. This position is required to balance quality and volume in providing excellent customer service to all customer inquiries associated with HME. Specifically, the Customer Support/HME Sales Representative will assist customers in finding and purchasing the right Home Medical Equipment and accessories in order to improve the end-users quality of life. Sales will take place at a Providence HME satellite or Halsey branch locations.

Providence caregivers are not simply valued – they’re invaluable. Join our team atProvidence Home Services Oregonand thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Upon request: Driving may be necessary as part of this role. Caregivers are required to comply with all state laws and requirements for driving. Caregivers will be expected to provide proof of driver license and auto insurance upon request. See policy for additional information.
• Upon hire: In compliance with the Providence Health & Services-OR Human Resources policy #302 Background Checks, a criminal background check is required for this position, based on assigned duties.
• 1 year Customer service experience in health care.

Preferred Qualifications:

• Associate's Degree.
• 1 year experience with insurance verification, medical terminology, and medical coding (CPT/ICD-9).
• 2 years Home medical equipment experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.