Customer Service Representative - APPEARNCE CTR OR

Providence Health Plan Group; Portland, Northern (OR, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Providence Health Plan Group is seeking a Customer Support/HME Sales Representative in Oregon. You will resolve service orders for HME satellite facilities and help customers choose the right home medical equipment to improve quality of life.

Join a patient‑focused team at Providence Home Services Oregon, where every interaction matters. You will balance delivering excellent service with accurate insurance verification and documentation, in a role that supports caregivers and patients across

Qualifications

• 1 year customer service experience in health care.
• Criminal background check required per Providence HR policy.
• Driver license and auto insurance may be required upon request.

Responsibilities

• Perform service order resolution on HME accounts.
• Assist customers in selecting home medical equipment and accessories.
• Balance quality and volume in delivering customer service across Providence HME sites.

Skills

Customer service

Health care knowledge

Education

Associate's Degree

Tools

Insurance verification

Medical terminology

Medical coding

Job description

Description

Home Medical Equipment (HME) provides home medical equipment/supplies and services to patients at home, in clinics, and at alternative care sites throughout Oregon and SW Washington. HME operations include multiple types of equipment, delivery methods, and insurances with varied medical necessity criteria. The Customer Support/HME Sales Representative is accountable for performing 'service order resolution' activities on accounts for Providence HME Satellite sales facilities. This position is required to balance quality and volume in providing excellent customer service to all customer inquiries associated with HME. Specifically, the Customer Support/HME Sales Representative will assist customers in finding and purchasing the right Home Medical Equipment and accessories in order to improve the end-users quality of life. Sales will take place at a Providence HME satellite or Halsey branch locations.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Home Services Oregon and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Upon request: Driving may be necessary as part of this role. Caregivers are required to comply with all state laws and requirements for driving. Caregivers will be expected to provide proof of driver license and auto insurance upon request. See policy for additional information.
• Upon hire: In compliance with the Providence Health & Services-OR Human Resources policy #302 Background Checks, a criminal background check is required for this position, based on assigned duties.
• 1 year Customer service experience in health care.

Preferred Qualifications:

• Associate's Degree.
• 1 year experience with insurance verification, medical terminology, and medical coding (CPT/ICD-9).
• 2 years Home medical equipment experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.