Customer Service Representative (ANC)

US11345-AIRGAS Airgas USA, LLC; Largo (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401k plan with company matching funds

Vacation and sick time

Tuition reimbursement

Airgas Scholarship Program

Job summary

Airgas, located in Largo, FL, seeks a Customer Service Representative (ANC) to handle non-technical customer support and coordinate with route drivers and service technicians. You will provide product and service information, respond to inquiries, and assist with rush deliveries in a fast-paced retail solutions environment.

Qualifications include a high school diploma or GED (or 1–2 years related experience) and proficiency in Google Suite and Microsoft Office.

Qualifications

• High school diploma or GED; or 1–2 years related experience and/or training; or equivalent combination.
• Experience with Google Suite and Microsoft Office is preferred.

Responsibilities

• Determine course of action according to customer needs.
• Coordinate with drivers/technicians for ETA and service details.
• Provide product and service information to customers.
• Answer phones and respond to customer requests.
• Assist with Portal/ Email Orders and rush deliveries.

Skills

Customer service

Follow-up

Communication

Coordination

Education

High school diploma or GED

1–2 years related experience

Tools

Google Suite

Microsoft Office

Job description

Customer Service Representative (ANC) (Open)

Location: Largo, FL (Retail Solutions) - Management

Responsibilities

• Determine course of action according to customers' needs.
• Work with route drivers and service technicians to provide estimated time of arrival for service and C02 fills.
• Follow up with customer and advice on response method and time frame.
• Coordinate with A/R on delivery issues due to non-payment.
• Liaison between customers and drivers to help business run efficiently.
• Non-technical customer support.
• Handles next level Customer Service issues.
• Troubleshooting calls.
• Excellent follow up skills.
• Work with different departments on training and projects.
• Answer phones and respond to customer request.
• Provide customers with product and service information.
• Transfer calls to appropriate departments.
• Assist with special projects given by supervisors.
• Assist with voicemail requests.
• Provide customers with product and service information.
• Assist with rush deliveries.
• Update and create processes as needed.
• Assist with Portal/ Email Orders.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
• Google Suites and/or Microsoft Suite.

Benefits

• Medical, dental, and vision plans.
• Short-term and long-term disability.
• Life and accidental death and dismemberment (AD&DD) insurance.
• Employee Assistance Program (EAP).
• Pre-tax commuter transportation benefit.
• Parental leave.
• Vacation.
• Sick time.
• Floating holidays.
• Jury duty and funeral/bereavement leave.
• Paid holidays for all eligible full-time employees.
• 401k plan with company matching funds.
• Tuition reimbursement.
• Discounted college tuition for eligible employees’ dependents.
• Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [e-mail].