Customer Service Representative Work From Home

Arsenault; Dallas (TX); Remote; USD 23,419 - 37,415; Full time

Benefits offered by this job

Sign-on bonus of $1000

Retention bonus of $2000 after 180 days

Job summary

A health services company is seeking a Customer Service Representative to work from home. This permanent position focuses on providing compassionate customer service to Medicare members. Responsibilities include educating members on plan benefits and resolving issues, all while delivering empathetic service. Candidates must possess a high school diploma and demonstrate key attributes like patience and adaptability. A COVID-19 vaccination is required, ensuring a safe work environment. The role offers a competitive pay range with additional bonuses.

Qualifications

• Demonstrated ability to be empathetic and compassionate.
• Ability to apply patience while handling calls.
• Basic computer, typing and telephony skills are necessary.

Responsibilities

• Educate plan benefits and resolve member issues based on incoming calls.
• Provide empathetic and member-centric service.
• Ensure all member questions are thoroughly answered and resolved.

Skills

Empathy

Patience

Adaptability

Basic computer skills

Typing skills

Telephony skills

Education

High School diploma or equivalent

Job description

Customer Service Representative Work From Home

About the job Customer Service Representative Work From Home

Full Job Description

This position is permanent work from home for any candidates in the PST/CST/MST time zone and includes a $1000 sign on bonus as well as an additional $2000 180 days after your start date!

The sign on and retention bonuses are not applicable to current internal employees of CVS or Aetna. (Bonuses are only applicable to specific positions, locations, and business groups. Applicable roles have the bonus language in the job posting.)

We are currently recruiting top talent for our Medicare Retiree Solution Customer Service Center. Our goal is to provide compassionate, innovative and proactive customer service to our Medicare members. We will use our skills and expertise to motivate positive change and collaboration, whenever possible.

We are the knowledgeable, trusted advocates for our members. The key to our success is our people. This position requires a high degree of adaptability, empathy and patience.

• Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts
• Utilizes compliant documentation standards
• Provides empathetic and member centric service
• Exceeding our members expectations is our standard
• Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved

Pay Range

The typical pay range for this role is:

Minimum: 17.00

Maximum: 27.16

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

Demonstrated ability to be empathetic and compassionate

Ability to apply patience

Adaptability

Basic computer, typing and telephony skills

Or, equivalent military experience

COVID Requirements

COVID-19 Vaccination Requirement

Arsenault requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications

Customer Service experiences preferred

Education

High School diploma, G.E.D. or equivalent experience

Business Overview

Bring your heart to Arsenault

Every one of us at Arsenault shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at Arsenault to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day.

Arsenault is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which Arsenault provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.