Customer Service Representative - Aerospace

ALLFLIGHT CORPORATION; Kent (WA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401(k) Plan with company match

Job summary

ALLFLIGHT CORPORATION is seeking a Customer Service Representative to support repair and rebuild programs, release Work Orders to the shop, and track completion and deliveries. You will coordinate with vendors for RO releases and manage POs for shop materials, while maintaining the master schedule to meet customer demand.

The role requires strong data-mining, ERP experience, and excellent communication. This is an in-office position in Kent, WA with full-time hours and competitive hourly pay.

Qualifications

• Associate degree in Business, Aviation, or Supply Chain, or 3+ years in a related role.
• Strong data mining and reporting in ERP environments.
• Experience with Microsoft Office (Windows, Teams, Outlook).
• Excellent interpersonal and problem-solving skills.
• Detail-oriented and capable of multitasking in a fast-paced setting.

Responsibilities

• Release Work Orders (WO) to the shop based on customer and schedule requirements.
• Track WOs for delivery dates and keep customers updated.
• Release and track Repair Orders (ROs) with outside vendors.
• Release and track Purchase Orders (POs) for shop materials.
• Maintain Master Schedule based on shop capabilities and customer demand.
• Ensure all transactions are initiated and completed in the ERP system.
• Work with a variety of software, hardware, and ERP applications.
• Data mine system data for reports and leverage data to identify improvements.

Skills

Data analysis

Interpersonal communication

Problem solving

Organizational skills

Team collaboration

Education

Associate degree in Business, Aviation, or Supply Chain

Tools

Microsoft Office

ERP systems

Pentagon

Job description

Customer Service Representative – CSR $24-27 HourlyJob DescriptionAllflight Corporation is seeking a Customer Service representative to join our team. Allflight is a great opportunity to expand your aviation career at our FAA approved Repair Station in a convenient location.Responsible for supporting our repair and rebuild programs to ensure customer needs are met by releasing Work Orders to the shop, tracking completion dates, and tracking schedules. Releasing Repair Orders to outside vendors for assembly details and releasing Purchase Orders for shop materials. You will be tasked with solving complex issues and will also collaborate with team members across the department to assist them with their requirements.Responsibilities:Release Work Orders (WO’s) to the shop based on customer and schedule requirementsTrack WO’s for delivery/completion dates and keep customers updatedRelease and track Repair Orders (RO’s) with outside vendorsRelease and track Purchase Order (PO’s) for shop materialsMaintain Master Schedule for product based on shop capabilities and customer demandEnsure all transactions are initiated and completed in the ERP systemWork with a variety of software, hardware, and EPR applicationsSolve complicated problems and see projects through to completionData mine system data for reports and leverage data to work with the team to identify improvementsBasic Qualifications (Required Skills/Experience)Must be able to data mine system data for reportsExperience working with Microsoft Business Applications such as Windows, Office, Teams, Outlook and Pentagon (preferred)Experience working with ERP systemsKnowledge of Computer NetworksStrong interpersonal and team communication skillsExcellent organization and administrative skillsIntegrity and leadership skillsExemplary customer care skillsGood analytical and problem-solving skillsDetail-oriented and multitasking skills in a high paced environmentAssociate degree in Business, Aviation, Supply Chain, or a related field, or a minimum of three (3) years of relevant experience preferredWork ScheduleJob Type: Full-Time HourlyWork Location: In Office, Kent WAPay: Bi-WeeklySchedule M-F 7:30am-4:00pmAllflight Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.COMPENSATION & BENEFITSThe hourly range for this position is $24-$27, depending on relevant experience and qualifications.Benefits include medical, dental, vision. Paid time off includes 5 days of vacation after a year of service, 6 sick days, and 7 paid holidays.401(k) Plan with company matching contributions at 100% of the first 3% of pay, after a year of service.