Customer Service Representative

Asperion Aerospace; San Fernando (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental insurance

401(k) plan

Paid time off

Collaborative team environment

Job summary

Asperion Aerospace in San Fernando, CA, is seeking a Customer Service Representative to serve as the trusted voice for Government Sales customers. You will own the customer relationship, manage the full order cycle, and ensure on-time delivery while coordinating with Sales, Supply Chain, Planning, Quality and Operations.

The role requires 3+ years in aerospace customer service or order management, plus experience with ERP/MRP/MRO systems, ITAR/EAR knowledge and strong Excel skills.

Qualifications

• 3+ years in customer service or order management in aerospace or regulated industries.
• Experience reviewing contracts and purchase orders.
• Advanced Excel and MS Office skills.
• ITAR/EAR knowledge and aerospace industry requirements.

Responsibilities

• Own the customer relationship for parts orders, repair orders, quotes and service questions.
• Manage the full order cycle from quote, entry, tracking, delivery and post-delivery follow-up.
• Build accurate quotes by checking pricing and lead times and obtaining internal approvals.
• Keep customers informed by monitoring open orders, backlog and repair status and sharing updates.
• Work with Purchasing, Planning, Quality and Shipping to fix shortages and rush critical items.
• Protect compliance by reviewing contracts, POs, certifications, traceability records and shipping paperwork.
• Resolve escalations by finding root causes and driving corrective actions, handling returns and credits.
• Contribute to service quality improvements and operational efficiency.

Skills

Customer service

Order management

Contract review

ITAR/EAR knowledge

Attention to detail

Independent work

Professional communication

Education

Associate or Bachelor’s degree

Tools

ERP/MRP/MRO systems

Quantum

Corridor

SAP

Epicor

JobBOSS

Power BI

CRM software

Job description

Customer Service Representative – Asperion Aerospace

At Asperion Aerospace, every part we sell, repair or overhaul supports government and defense aircraft. On-time delivery isn’t just a number here. It’s mission readiness. We’re looking for a Customer Service Representative who is sharp, organized and customer-focused to be the trusted voice our Government Sales customers rely on.

You’ll be the link between our customers and the teams behind every order: Sales, Supply Chain, Planning, Quality, Engineering and Operations. If you like owning the outcome, solving problems before they grow, and being the person everyone counts on, this role is for you.

What You’ll Do

• Own the customer relationship. Be the main point of contact for parts orders, repair orders, quotes and service questions.
• Manage orders start to finish. Handle the full cycle: quote, order entry, tracking, delivery and follow-up after delivery.
• Build accurate quotes. Check pricing and lead times and get internal approvals before quotes go out.
• Keep customers informed. Watch open orders, backlog and repair status, and share updates, delays and recovery plans before customers have to ask.
• Work across teams to get things done. Partner with Purchasing, Planning, Quality and Shipping to fix shortages, rush critical items and keep our promises.
• Protect compliance. Review contracts, purchase orders, certifications, traceability records, airworthiness tags and shipping paperwork against FAA, DoD, AS9100/AS9110 and customer requirements.
• Resolve escalations for good. Find root causes and drive corrective actions so problems don’t come back. Handle returns, warranty claims and credits.
• Make us better. Help improve service quality, communication and efficiency.

What You Bring

• 3 or more years of experience in customer service, inside sales or order management, ideally in aerospace, aviation, MRO, manufacturing or another regulated industry.
• Experience reviewing contracts and purchase orders.
• Hands-on experience with ERP/MRP/MRO systems (Quantum, Corridor, SAP, Epicor, JobBOSS or similar).
• Working knowledge of ITAR/EAR and aerospace and defense industry requirements.
• Advanced Excel plus strong Microsoft Office skills (Word, Teams, PowerPoint).
• Clear, professional communication, including the ability to explain technical details in plain terms.
• Strong attention to detail and follow-through, even when volume and urgency are high.
• The ability to work independently, adjust quickly when priorities change, and build good relationships with customers, suppliers, coworkers and leaders.

Nice to Have

• Aerospace and/or defense manufacturing experience.
• Knowledge of aircraft parts, ATA chapters or repair and MRO processes.
• Experience with CRM software and BI tools such as Power BI.
• Associate or Bachelor’s degree.

What We Offer

• Competitive salary: $24.00 - $30.00 per hour based on experience.
• Medical and dental insurance
• 401(k) plan
• Competitive Healthcare, Dental and PTO
• A collaborative team where your work is seen and valued

Requirements:

This position requires access to export-controlled technical data. Applicants must be a U.S. Person as defined by ITAR. The role is fully onsite in San Fernando, CA.

Asperion Aerospace is an Equal Opportunity Employer.