Customer Service Representative Administrative Assistant

ROOFING BY HERNANDEZ INC; La Grange (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established small business is seeking a vibrant receptionist to join their team. This role involves managing incoming calls, entering customer information into the CRM, and supporting office operations. The ideal candidate will be energetic, possess strong communication skills, and be a team player. With a commitment to employee development, this position offers opportunities for growth and advancement. Join a company dedicated to educating both customers and employees while contributing to a welcoming office environment. If you're looking for a dynamic workplace where you can make a difference, this is the perfect opportunity for you.

Benefits

Bonus based on performance

Employee discounts

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Company parties

Wellness resources

Qualifications

• Energetic and charismatic individual to support office operations.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Answering and screening all incoming calls and managing voicemail.
• Creating daily job schedules and confirming appointments.
• Maintaining a clean and presentable reception area.

Skills

Typing

Basic computer skills

Phone skills

Solid written and verbal communication skills

Attention to detail

Being a team player

Tools

CRM

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Company parties
• Wellness resources

We are a small business that's been around for 20 years, and we're looking for a receptionist! We want someone who is energetic, charismatic, and will bring a bright energy to the office. Our personal mission as a company is to educate both customers and employees on a wide variety of topics, so while we understand it might be intimidating if you haven't had experience in the roofing business before, we promise it's possible to pick it up.

Duties would include:

• Answering and screening all incoming calls
• Entering required customer information into CRM
• Returning any missed calls and checking main office voicemail
• Working closely with lead estimator to create daily job schedule
• Confirming daily appointments, notify customers of any changes if needed
• Ensuring reception and office area is clean and presentable
• Welcoming clients when entering reception area
• Providing support to office staff and Office Manager as needed. Examples include filling in ledgers for the Billing Department, organizing receipts, creating routes for estimator
• As well as anything else within the office that might require some assistance!

Skills that we're looking for include:

• Typing
• Basic computer skills
• Phone skills
• Solid written and verbal communication skills
• Attention to detail
• Being a team player