Customer Service Reps/Admin Assistant

CleanTech Environmental; Memphis (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative/Admin Assistant to join their dynamic team. This role is pivotal in maintaining exceptional customer relations and providing administrative support in a fast-paced call center environment. You will be responsible for managing inquiries, resolving issues, and ensuring a smooth communication flow between customers and the sales team. If you are passionate about delivering high-quality service and thrive in a collaborative atmosphere, this opportunity is perfect for you. Join a company that values its employees and offers a supportive work environment where your contributions can make a real difference.

Qualifications

• High School Diploma or GED required with strong customer service skills.
• Experience in leading teams and implementing changes effectively.

Responsibilities

• Manage claims deductions and provide administrative support.
• Respond to customer inquiries and ensure outstanding service.

Skills

Customer Service

Communication Skills

Problem Solving

Administrative Support

Education

High School Diploma or GED

Job description

Company Description

CleanTech Environmental has been providing professional environmental service in California for over 15 years. We are the one-stop shop for all hazardous waste and parts washer service needs. At CleanTech, our customer service creates trusting relationships with our customers to ensure the highest level of service. CleanTech provides a comprehensive package of environmental services and products under the umbrella of one reliable vendor saving our customers time and money.

Job Description

Job Responsibilities:

1. Claims Deduction Management.
2. Administrative Support.
3. Support and resolve administrative activities by maintaining communication flow and serving as a liaison for the Sales Team.
4. Interface with Customers and Clients to ensure outstanding customer service.
5. Promotions Forms Management: Maintain efficient forms management process through consistent application and training.

Customer Service Reps/Admin Assistant:

Using a computerized system, this position responds to customer inquiries in a call center environment. May perform one or more of the following:

1. Gathers information, researches/resolves inquiries and logs customer calls.
2. Communicates appropriate options for resolution in a timely manner.
3. Informs customers about services available and assesses customer needs.
4. All other duties as assigned.
5. Responds to telephone inquiries and complaints using standard scripts and procedures.
6. Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
7. Provides functional guidance, training, support and assistance to lower level staff.
8. Schedules work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
9. Prepares standard reports to track workload, response time and quality of input.

Qualifications

High School Diploma or GED equivalent.
Experience effectively implementing change and demonstrated results in execution.
Prior Leadership experience leading, developing and selecting teams in customer service.
Availability to work all shifts, weekends, and holidays based on business needs.
Ability to work 35-40 hours per week.

Additional Information

All your information will be kept confidential according to EEO guidelines.