Customer Service Representative (60518)

United Digestive; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare organization is seeking a Customer Service Representative to deliver effective service to patients and vendors. Responsibilities include verifying patient information, managing account inquiries, and providing payment summaries. Candidates must have a high school diploma or GED, and experience in healthcare customer service is preferred. This full-time role offers opportunities for professional growth in a supportive work environment.

Qualifications

• Minimum 2 years of customer service experience in a health care organization.
• Knowledge of medical terminology is required.
• Effective mathematical and analytical skills needed.

Responsibilities

• Verify patient demographics and insurance coverage.
• Provide transaction history summary to patients.
• Document all call information for call history.

Skills

Customer service orientation

Telephone communication skills

Data entry accuracy

Problem-solving skills

Education

High School Diploma or GED

2 years of college or Associates Degree

Tools

Electronic Medical Record (eCW)

Microsoft Office applications

Job description

United Digestive is seeking a Customer Service Representative (60518).

Overview

General summary of duties: United Digestive's Customer Service Representative is responsible for providing effective customer service to patients, vendors, insurance companies, and other medical facilities. The position requires excellent telephone communication skills and a high level of data entry accuracy while talking with patients.

Reports to: Revenue Cycle Manager

Responsibilities

• Verify patient demographics, insurance coverage, and complete data entry as needed
• Review patients account history to understand payments received and amount due from patient
• Provide transaction history summary to patient to help them understand their copay/coinsurance/deductible owed on their account
• Request and obtain payment from patient for balance owed
• Route calls as necessary to appropriate resource
• Identify and escalate priority issues
• Document all call information to ensure proper call history is recorded
• Additional duties and responsibilities as assigned

Qualifications

Required Education, Skills, & Experience
High School Diploma or GED required; 2 years of college or Associates Degree preferred. 2 years of customer service experience in a health care organization is required, or an equivalent combination of relevant education and/or experience. Must be customer service oriented, computer literate, and able to operate an Electronic Medical Record (preferably eCW), and multiple Microsoft Office applications. Knowledge of medical terminology, effective mathematical and analytical skills are required, along with advanced troubleshooting skills.

Additional Skills and Experience

Customer Service Representative must be able to:

• Display a professional outgoing, warm, and helpful attitude
• Always provide a high level of service to all stakeholders including coworkers, patients, physicians, and vendors
• Communicate clearly with coworkers, patients, physicians and vendors through telephone, email, and in-person
• Plan, prioritize, and complete multiple tasks as delegated by RCM Leadership
• Be flexible, organized, and able to function under pressure
• Answer emails and voicemails, and communicate issues in a timely and efficient manner
• Maintain a high level of curiosity, self-motivation, and attention to detail
• Work independently with strong organizational skills
• Communicate effectively both orally and in writing
• Maintain composure and always set a professional example

Physical/Mental/Environmental Demands

Requires sitting and standing in a normal office environment, with travel as business needs dictate.

Drug Free Workplace

United Digestive is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.

Equal Opportunity Employer

United Digestive is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, military or veteran status, gender, color or national origin in its employment practices.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Hospitals and Health Care