Front Office Representative (70995)

United Digestive; Athens, Watkinsville (GA, GA); On-site; USD 21,000 - 28,000; Full time

Job summary

United Digestive in Athens, GA is seeking a Front Desk/Clinic Receptionist to support patient check-in, billing, and scheduling. The role requires greeting patients, collecting co-pays, updating records, and coordinating with clinical staff to ensure smooth visits.

The ideal candidate has a High School diploma or GED, 2–3 years of ambulatory clinic experience, and familiarity with Greenway and MS Office. Medical Assistant certification is preferred.

Qualifications

• High school diploma or GED required.
• Certified Medical Assistant preferred.
• 2–3 years of specialty clinic experience; gastroenterology experience preferred.
• Front desk candidate must be computer literate and able to operate Greenway and multiple Microsoft Office applications.

Responsibilities

• Greets patients and visitors promptly and provide directions as needed.
• Ensures patient information is complete and accurate; updates profiles.
• Collects co-payments and manages balances.
• Handles cash and daily close-out of batches.
• Provides HIPAA forms and ensures patient signatures.
• Notifies clinical staff of patient arrivals and prepares charts for visits.
• Generates fee tickets and assembles patient charts for next day visits.
• Monitors referrals and schedules patient flow; communicates end-of-day status.
• Maintains waiting area and coordinates patient movement.
• Meets quality and productivity standards set by the Practice Manager.
• Responds to emails/voicemails and returns patient calls promptly.
• Supports UD staff with information requests to guarantee payment.
• Maintains confidentiality per HIPAA and participates in meetings and marketing activities as directed.

Skills

Excellent communication

Customer service

Attention to detail

Education

High School Diploma or GED

Certified Medical Assistant (preferred)

Tools

Greenway software

Microsoft Office

EMR systems

Job description

Job Details: Job Location: GAA - Athens - Athens, GA 30601, Position Type: Full Time, Education Level: High School or GED, Travel Percentage: As needed for business requirements., Job Category: Patient Facing - Non-Clinical,

GENERAL SUMMARY OF DUTIES

Responsible for assisting physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Coordinates patient check-in procedure, collects patient payments, and manages all information necessary for patient visit.

REPORTS TO:

Clinic or Practice Manager

RESPONSIBILITIES

• Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed
• Ensures patient information is complete and accurate; updates patient profiles and scans required documents in Greenway if necessary
• Collects co-payments and outstanding balances
• Manages patient monies collected and closes batches at end of day
• Provides necessary release and HIPAA forms to patient for completion and signature
• Informs clinical staff or other appropriate parties of patient arrivals
• Generates fee tickets when patients arrive and assembles patient charts for next day visits
• Ensures patient referrals are obtained as required by managed care plans
• Monitors schedule and organizes patient flow for office appointments; communicates end of day no shows to the scheduling area
• Maintains clean and orderly waiting area, coordinates patient movement, reports problems or irregularities to Practice Manager
• Meets or exceeds quality and productivity standards as set by the Practice Manager
• Answers emails and voicemails and returns patient calls in a timely and efficient manner
• Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Participates in staff meetings as directed by the Practice Manager
• Participates in marketing activities as directed by the Practice Manager
• Cross trains and performs other Practice functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Practice Manager
• Any other duties and/or special projects as assigned

REQUIRED EDUCATION, SKILLS, AND EXPERIENCE

High School Diploma or GED required; Certified Medical Assistant preferred. 2-3 years of specialty clinic experience, gastroenterology experience preferred. Front Desk representative must be computer literate and able to operate Greenway and multiple Microsoft Practice applications.

ADDITIONAL SKILLS AND EXPERIENCE

• Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
• Displays a professional outgoing warm and helpful attitude
• Possesses compassion for dealing with people who are ill and need help
• Plan, prioritize, and complete multiple tasks as delegated by the Practice Manager
• Work under pressure; assess, respond, and communicate issues in a timely manner
• Communicate clearly with patients and coworkers through the telephone, email, and in-person
• Interpret and apply clinical and non-clinical policies and procedures

PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS

Requires sitting and standing associated with a normal Practice environment; travel as business needs dictate.

DRUG FREE WORKPLACE

United Digestive is a drug free workplace. All offers of employment are contingent upon passing a pre-employment drug screening.

EQUAL OPPORTUNITY EMPLOYER

United Digestive is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, color, or national origin in its employment practices.