Customer Service Representative - $50-55k/yr.

Ultimate Staffing Services; Shoreview (MN); Presencial; USD 50.000 - 55.000; Jornada completa

Descripción de la vacante

Ultimate Staffing Services is seeking a Customer Service Representative in Shoreview, MN, to manage freight tracking, scheduling, and documentation. You will interact with customers and carriers via phone and email and generate Excel reports to support delivery operations.

The role requires a HS diploma, strong Excel skills, and excellent communication and problem-solving abilities. It is a direct-hire, in-office position with a 8am–5pm schedule and a pay range of $50k–$55k per year.

Formación

• Experience in domestic freight forwarding/logistics with a Customer Service based role preferred.
• HS Diploma required, secondary education preferred.
• Experience working in Microsoft Office, especially Excel and Outlook.
• Excellent communication, problem solving and analytical skills.
• Self-motivated, fast learner with a can do attitude.
• Ability to work well under stress in a fast paced team environment.
• Geographical knowledge preferred.

Responsabilidades

• Track and trace domestic freight shipments and loads in the system.
• Set delivery, pickup, and reschedule dates/times.
• Gather and document accurate information for pickups/deliveries.
• Collaborate with vendors, agents, and carriers to provide services.
• Complete paperwork; ensure manifests and orders are documented.
• Create customer-specific reports in Excel.
• Enter shipments for dispatch, route, track orders, and troubleshoot issues.
• Enter orders and provide price quotes.
• Communicate with customers/carriers via calls (40-70/day) and shared email.

Conocimientos

Communication

Problem solving

Analytical skills

Self-motivated

Fast learner

Teamwork

Educación

HS Diploma

Herramientas

Excel

Outlook

Descripción del empleo

Position Title

Customer Service Representative

Duties

• Tracking and tracing domestic freight shipments and loads in the system
• Set specific dates and times for delivery, pickups and reschedules
• Gather and document accurate information to ensure successful pickup or delivery of shipment
• Work with vendors, agents, and carriers to provide services required/requested
• Complete all necessary paperwork, ensuring that all manifests and orders are thoroughly documented
• Customer specific reports in Excel
• Enter shipments for dispatching, route shipments, track orders, and troubleshoot shipment issues
• Order entry and price quoting
• Mainly correspond with customers/carriers via incoming phone calls (40-70 calls/day) and a shared customer service email box

Requirements

• A candidate with experience in domestic freight forwarding/logistics /LTL with a Customer Service based role would be preferred.
• High School Diploma required, secondary education preferred.
• Experience working in Microsoft Office, especially Excel and Outlook is required.
• Must have excellent communication, problem solving and analytical skills.
• A self-motivated, fast learner with a can do attitude is a must.
• The ability to work well under stress and in a fast paced team environment is also required.
• Geographical knowledge is preferred.

Additional Info

• Schedule: Monday-Friday, 8am - 5pm
• Type : Direct Hire
• Location: Shoreview, MN - 100% in office
• Pay : $50-55k/yr.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.