Customer Service Representative (4653)

Harts Services; Tacoma (WA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid time off

Holidays

Training and promotion opportunities

Job summary

Harts Plumbers, Electricians, and HVAC in Tacoma, WA is seeking a Customer Service Representative to be the welcoming voice of the brand. You will answer calls, book service appointments, and guide homeowners with warmth and professionalism.

The role offers $20.00 per hour, booking incentives, and growth opportunities, plus full medical/dental/vision benefits, 401(k) match, PTO, holidays, and ongoing training in a stable year-round field.

Qualifications

• Friendly, high-energy personality with a passion for helping others.
• Excellent communication skills with empathy and active listening.
• Reliable and dependable in a fast-paced, service-focused environment.
• Basic computer proficiency and ability to navigate multiple screens.
• Prior customer service or call center experience is a plus; training provided.

Responsibilities

• Be the Face of Harts: deliver warm, confident, and professional first impressions by handling incoming calls.
• Own the Schedule: book and confirm service appointments to keep field technicians busy.
• Connect & Convert: engage with homeowners, answer inquiries, and build rapport.
• Drive Growth: make outbound calls to warm leads and existing customers to help meet goals.
• Solve Problems: maintain a solution-oriented mindset on every shift.

Skills

Customer service

Communication

Empathy

Reliability

Tech savviness

Job description

Job Location: TACOMA PROFESSIONAL SERVICES - TACOMA, WA 98409

Position Type: Full Time

Education Level: None

Salary Range: $20.00 - $20.00 Hourly

Travel Percentage: None

Job Category: Customer Service

Customer Service Representative – $20 + Booking incentives + Growth Opportunities

Mon-Fri 8:30am-5:30pm or 9:00am-6:00pm

At Harts Plumbers, Electricians, and HVAC, we’re more than just a home services company — we’re a tight-knit team built on people, passion, and professionalism. As we continue to grow rapidly, we’re looking for a dependable, energetic Customer Service Representative to be the welcoming voice of our brand.

If you love helping people, thrive in a fast-paced environment, and want a stable, long-term career with a company that actively invests in your success, you belong at Harts!

Why You’ll Love Working Here

• Competitive pay: $20 to start (booking incentives + growth opportunities)
• Full benefits: medical, dental, vision, and 401(k) match
• Paid time off, sick time, and holidays to recharge
• Supportive, upbeat team environment where your voice matters
• Ongoing training + real promotion opportunities in a stable, year-round industry

What You’ll Do

• Be the Face of Harts: Deliver exceptional first impressions by answering incoming calls with warmth, confidence, and professionalism.
• Own the Schedule: Seamlessly book and confirm service appointments to keep our field technicians busy.
• Connect & Convert: Use proven call structures to handle inquiries while building genuine rapport with homeowners.
• Drive Growth: Make outbound calls to warm leads and existing customers to help the team smash goals.
• Solve Problems: Bring positivity, reliability, and a solution‑oriented mindset to every shift.

What We Are Looking For

• A friendly, high-energy personality with a passion for helping others.
• Excellent communication skills—you know how to listen and speak with empathy.
• Strong reliability and dependability (your team and our customers count on you!).
• Basic computer proficiency and the ability to navigate multiple screens.
• Prior customer service, call center, or dispatch experience is a plus, but we will train the right attitude!

Qualifications

Interested? Apply today at hartsservices.com/careers or email [e-mail].