Customer Service Representative

HARTS PLUMBING & EXCAVATION LLC; Tacoma (WA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Full benefits

PTO & holidays

401(k) match

Job summary

HARTS PLUMBING & EXCAVATION LLC in Tacoma, WA is seeking a dependable Customer Service Representative to be the welcoming voice of our growing home services team. You’ll handle inbound calls with warmth, book appointments, and guide homeowners through scheduling with confidence.

We offer $20/hour to start plus booking incentives, full benefits, PTO, holidays, and a 401(k) match. A friendly, energetic personality, excellent communication, and reliability are valued; prior CS, call center, or

Qualifications

• A friendly, high-energy personality with a passion for helping others.
• Excellent communication skills—you know how to listen and speak with empathy.
• Strong reliability and dependability (your team and our customers count on you!).
• Basic computer proficiency and the ability to navigate multiple screens.

Responsibilities

• Be the Face of Harts: Deliver exceptional first impressions by answering incoming calls with warmth, confidence, and professionalism.
• Own the Schedule: Seamlessly book and confirm service appointments to keep our field technicians busy.
• Connect & Convert: Use proven call structures to handle inquiries while building genuine rapport with homeowners.
• Drive Growth: Make outbound calls to warm leads and existing customers to help the team smash goals.
• Solve Problems: Bring positivity, reliability, and a solution-oriented mindset to every shift.

Skills

High-energy personality

Excellent communication

Reliability

Basic computer skills

Tools

CRM software

Job description

Customer Service Representative – $20 + Booking incentives + Growth OpportunitiesMon-Fri 8:30am-5:30pm or 9:00am-6:00pmAt Harts Plumbers, Electricians, and HVAC, we’re more than just a home services company — we’re a tight-knit team built on people, passion, and professionalism. As we continue to grow rapidly, we’re looking for a dependable, energetic Customer Service Representative to be the welcoming voice of our brand.If you love helping people, thrive in a fast-paced environment, and want a stable, long-term career with a company that actively invests in your success, you belong at Harts!Why You’ll Love Working HereCompetitive pay: $20 to start (booking incentives + growth opportunities)Full benefits: medical, dental, vision, and 401(k) matchPaid time off, sick time, and holidays to rechargeSupportive, upbeat team environment where your voice mattersOngoing training + real promotion opportunities in a stable, year-round industryWhat You’ll DoAs a CSR, you are the heartbeat of our operation. You will:Be the Face of Harts: Deliver exceptional first impressions by answering incoming calls with warmth, confidence, and professionalism.Own the Schedule: Seamlessly book and confirm service appointments to keep our field technicians busy.Connect & Convert: Use proven call structures to handle inquiries while building genuine rapport with homeowners.Drive Growth: Make outbound calls to warm leads and existing customers to help the team smash goals.Solve Problems: Bring positivity, reliability, and a solution-oriented mindset to every shift.What We Are Looking For:A friendly, high-energy personality with a passion for helping others.Excellent communication skills—you know how to listen and speak with empathy.Strong reliability and dependability (your team and our customers count on you!).Basic computer proficiency and the ability to navigate multiple screens.Prior customer service, call center, or dispatch experience is a plus, but we will train the right attitude!Interested? Apply today at hartsservices.com/careers or email [e-mail].