Customer Service Representative - 3rd Shift (Warrendale, PA) - $1,000 Sign On Bonus!

Vector Security, Inc; Warrendale (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision coverage

HSA/FSA programs

Company paid life and AD&D insurance

Disability insurance

Voluntary benefits

401(k) retirement savings plan

Job summary

Vector Security, Inc. in Warrendale, PA is seeking a Customer Service Representative for the 3rd shift. You will respond to alarm events, provide exceptional customer service, and document actions in the system.

The role includes handling customer accounts as a Central Station Operator and coordinating with public safety as required. The position offers a $1,000 sign-on bonus and a hybrid schedule after 6 months, with full training provided.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience preferred but not required for entry-level.
• Ability to read and interpret documents and safely relay information to customers.

Responsibilities

• Respond to incoming alarm events including life safety, property and environmental signals.
• Provide exceptional customer service and document actions accurately.
• Handle accounts as Central Station Operator and coordinate with public safety when needed.
• Complete shift duties as assigned by CS Supervisor/Assistant Supervisor.

Skills

Customer service

Communication

Typing

Multitasking

Active listening

Education

High School Diploma

Tools

Operating software

Job description

Customer Service Representative - 3rd Shift (Warrendale, PA) - $1,000 Sign On Bonus!

• Posted on July 22, 2026

Locations

Showing 1 location

Corporate Warrendale
Corporate (Warrendale)
2000 Ericsson Dr
Suite 250
Warrendale, PA 15086, USA

Corporate Warrendale
Corporate (Warrendale)
2000 Ericsson Dr
Suite 250
Warrendale, PA 15086, USA

+0 more locations less locations

• On-site
• Customer Service
• Full-Time
• Requisition #: CENTR008230

Description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Customer Service Representative.

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

$1,000 SIGN-ON BONUS! $500 after 90 days and another $500 at one year!

Location: Greater Pittsburgh, PA Region (Warrendale) -Hybrid Schedule available after 6 months.

5 weeks of training provided (Week 1: M-F, 9am - 5pm, Week 2-5: M-F, 11pm - 7am)

SUMMARY:

As a Customer Service Representative, you will r espond to incoming alarm events that involve life safety, property and environmental signals , and phone calls as directed by account instruction and/or Company SOG . Provide exceptional customer service experience and ensu re accurate and efficient response and documentation.

What You’ll Do:

• Handle Customer Accounts as Central Station Operator to Include:
  • R eceiving alarm calls dealing with life safety, property, and environment. Answer incoming calls in a timely manner.
  • Document actions in operating software.
  • Request response from public safety agencies .
  • Complete outbound calls to account contact list .
• Complete Shift Duties as Assigned by CS Supervisor/Assistant Suprervisor.

What You’ll Need:

• Knowledge – High School Diploma or Equivalent:
  • Entry level position, no experience required , customer service experience - Preferred.
• Communication Skills:
  • Ab le to read and interpret documents, procedure manuals, operating and maintenance instructions, and safety rules .
  • Ab le to accurately understand, spell, and type words and numbers .
  • These skills are need ed to understand and relay account information to customers and emergency responders.
• Mathematics Skills:
  • Ab le to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
  • These skills are needed to understand and relay account information to customers and emergency responders.
• Reasoning Ability:
  • Ab le to apply common sense understanding to carry out instructions furnished in written, oral, diagram, map, resolution code, or schedule form .
  • Ab le to deal with problems involving several concrete variables in standardized situations.
  • These skills are needed to understand and relay account information to customers and emergency responders.
• Customer Service Skills/Abilities:
  • Active and empathetic listening skills when dealing with others in all situations, including the ability to produce a calming effect on others and elicit the necessary information during a stressful situation .
• Keyboarding/Typing Skills:
  • Able to efficiently and accurately input account data .
• Organization Skills:
  • Able to manage multiple tasks with great attention to detail .
  • Able to meet all customer deadlines (both internal and external) .
• Licenses/Certifications:
  • Able to obtain and maintain state licenses as needed to a ccess customer accounts.

What You’ll Get:

We offer a “Total Rewards”package including:

• Competitive compensation
• Medical, dental, and vision coverage
• HSA/FSA programs
• Company paid life and AD&D insurance
• Company paid short- and long-term disability
• Voluntary benefit products
• 401 (k) retirement savings plan after just 60 days
• 7 Company Holidays, plus 2 Floating holidays of your choice