Customer Service Representative (3520)

Interstate Parking Company; Minneapolis (MN); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Employer 401k with match

Paid holidays

Job summary

Interstate Parking Company in Minneapolis, MN is seeking a professional Customer Service Individual for the Minneapolis-St. Paul area. The role involves handling day-to-day emails and phone calls from parkers and contract parkers, ensuring a positive customer experience.

The ideal candidate has at least 1 year of customer service experience, is 18+, and is prepared to work Monday–Friday 8am–4pm. The position offers hourly pay between $22.00 and $28.00, comprehensive benefits including health,

Qualifications

• 1 year customer service experience.
• Must be 18+.

Responsibilities

• Answer incoming calls regarding questions/concerns our parkers have.
• Maintain Email Inbox. Answering questions and supporting our current customers.
• Maintain Citations Portal (answering disputes through our Citation Portal).

Skills

Customer service

Phone support

Email support

Job description

Job DetailsJob Location: Minneapolis St. Paul - Minneapolis, MN 55402Position Type: Full TimeSalary Range: $22.00 - $28.00 Hourly

We’re currently looking for a highly professional, customer service-focused, and career-minded Customer Service Individual in the Minneapolis-St. Paul Area. Our Customer Service Team is responsible for the day to day emails and phone calls from our daily parkers/contract parkers.

Interstate Parking is a rapidly growing managed parking solutions company headquartered in Milwaukee, Wisconsin with 500+ team members operating over 400 locations with more than 85,000 parking spaces in geographic markets from California to Vermont. We’ve accomplished this by creating exceptional customer experience by implementing advanced technology and innovative marketing techniques. Our rapid growth means we’re always seeking to add highly talented and creative people to the Interstate team.

We truly value our people and the quality of our work environment. From 2023 through 2026 we received Top Workplace recognition from the Milwaukee Journal Sentinel. In addition, Interstate also earned national Cultural Excellence awards for Leadership, Innovation, Employee Well-Being, and Employee Appreciation. We’re extremely proud of this recognition because it’s based entirely on feedback from our team members!

Learn more: https://topworkplaces.com/company/interstate-parking/

What You’ll Do

• Answer incoming calls regarding questions/concerns our parkers have.
• Maintaining our Email Inbox. Answering questions and supporting our current customers.
• Maintaining our Citations Portal (answering disputes through our Citation Portal).

What We’re Looking For

• 1 Year Customer Service Experience
• Age Requirement: 18+

What We Offer

• Highly Competitive Market Compensation
• Paid Holidays
• Employer Provided Benefits
• Health Insurance, Dental, Vision and More!
• Company 401k with Employer Match

Schedule

• Monday-Friday (8am-4pm)