Customer Service Representative - $22/hr

Resilient Risk, LLC; Corona (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Annual salary increases

Shift differentials

Medical, Dental, Vision, 401k

Spanish bilingual pay

Paid Vacation and Sick Time

Wellness Program

Job summary

Rapid Response is seeking a Customer Service Representative (CSR) to support alarm monitoring for homes and businesses. You’ll respond to activations, dispatch responders, and deliver empathetic service in a fast-paced environment.

The role offers on-site work in Corona, CA with full-time or part-time options. Training is provided, and shift differentials apply for non-standard hours and bilingual Spanish speakers.

Qualifications

• Associate degree or 2+ years of relevant customer service experience.
• Comfortable using a headset in a high call volume setting.
• Must pass drug screen and background check to meet industry licensing requirements.

Responsibilities

• Complete required training and follow company protocols.
• Process outbound calls to customers and authorities in a call center setting, some inbound.
• Provide detail-oriented customer service and empathetic support with urgency.
• Respond to, verify, and dispatch emergency signals.
• Handle security alarm activations for residences and businesses professionally.
• Multitask and stay calm in stressful situations.

Skills

Customer service experience

Communication skills

Computer skills

Headset usage

Education

Associate degree / 2+ years customer service experience

Tools

Headset

Job description

At Rapid Response, customer service goes beyond answering calls; we are the calm, confident voice people rely on during emergencies. As a Customer Service Representative (CSR) you will use advanced technology combined with high industry standards to protect homes and businesses in communities across the country. Every day, you’ll respond to alarm activations, dispatch emergency responders and deliver exceptional service to our customers. If you have experience or an interest in customer service and in fast-paced or high-stakes environments, this is your opportunity to make a real impact.

Our 24/7 call center never closes; customer service representative (CSR) schedules include weekends, holidays and rotating days; with various stable shifts to choose from that accommodate individual needs; you can plan your life while doing meaningful work.

At Rapid Response you will find a work culture that emphasizes employee well-being and fosters an environment of respect, inclusion and diversity.

No prior industry experience is necessary! We provide extensive 4-week training.

Location

On site in Corona, CA

Available Positions

• Full-Time
• Part-Time

Start dates Available

• October 2026

Salary Range: $22 HOURLY + 2ND SHIFT, 3RD SHIFT, WEEKEND & SPANISH PAY RATE DIFFERENTIALS!

Rapid Response acknowledges the sacrifices our employees make when supporting our customers during all hours of the day and night as well as weekends. In recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hours. For hours worked between

• +$0.50/hr. for hours worked between 5:00pm and 9:00pm
• +$1.00/hr. for hours worked between 9:01pm and 6:00am
• +$1.00/hr for hours worked on Saturday & Sunday between midnight and 11:59pm
• +$1.00/hr. Spanish Bilingual

Responsibilities

• Successfully complete all required training and follow company protocols and procedures
• Process outbound calls to customers and authority agencies in a call center setting, some inbound.
• Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency
• Respond to, verifies, and dispatches on emergency signals
• Handle security alarm activations for residences and businesses in a professional manner
• Multitask and remain calm in various stressful situations

Qualifications

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
• Proficient computer, written, and verbal skills. Comfortable using a headset in a high call volume setting
• Successfully clear drug screen and background check to meet industry and security licensing requirements

What awaits you at Rapid Response

• Annual salary increases, shift differentials, and performance bonuses
• Medical, Dental, Vision, and 401k
• Additional compensation for bilingual in Spanish
• Paid Vacation and Sick Time
• Wellness Program + Wellness DAYS OFF
• Internal advancement opportunities

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.