Customer Service Representative 1 - Bowie

WesBanco, Inc.; Bowie (MD); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

WesBanco, Inc. is seeking a part-time Customer Service Representative to operate in a 100% in-office setting at a Bowie Banking Center. The CSR handles transactions, promotes banking products, and delivers excellent customer service.

You will identify referral opportunities and support the sales and service goals of the Banking Center. The role requires a high school diploma or GED and typically 1 year of cash handling, sales, or customer service experience.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of Cash Handling, Sales or Customer Service experience preferred.

Responsibilities

• Personally processes customer transactions and supports banking center operations.
• Maintains security and accuracy in cash handling and balancing procedures.
• Answers inquiries and assists customers, referring complex needs to appropriate lines of business.
• Contributes to a positive team environment and supports sales referrals and service goals.

Skills

Cash Handling

Sales

Customer Service

Education

High School Diploma or GED

Job description

#61-9944

Location

This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Bowie Banking Center.

Market

Mid-Atlantic

18.75

Requirements

• High School Diploma or General Education Degree (GED) required.
• Minimum of 1 year of Cash Handling, Sales or Customer Service experience preferred.

Job Description

Summary

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing customers, a CSR is charged with providing excellent customer service while identifying referral opportunities and performing account transactions. Determines the proper individual/line of business to handle referral opportunities and more complex customer service issues.

Essential Functions

• Perform Customer Transactions
• Operational and Security Proficiency

Essential Duties and Responsibilities

• Personally models the standards of the Bank's Mission, Vision, and Pledge.
• Accepts and accurately processes all financial service transactions.
• Responsible for CSR cash drawer ad follows proper balancing and cash handling procedures.
• Complies and operates within security and audit procedures.
• Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
• Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
• Meets established individual referral goals as assigned.
• Determines the appropriate individual/line of business to handle referral opportunities and more complex customer service issues; follow up to ensure customer need was met.
• Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
• Develops and maintains working knowledge of the Bank's products and services.

Other Skills and Abilities

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers. Clients, and other employees of the organizations
• Sound mathematical and analytical skills preferred.
• Demonstrates the ability to interpret and follow written, verbal, and visual instructions, using sound judgement and common-sense decision making to complete tasks accurately and effectively.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
• Must have excellent organizational skills and the ability to multi-task ad to be flexible.

ADDITIONAL INFORMATION:

The wage range for the Customer Service Representative position is $18.00 - $21.50 per hour and eligible for approved overtime and referral incentives. The position includes 17 days of PTO (Paid Time Off) and 5 days of STD (Short Term Disability) and 11 annual paid holidays.

WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match.

Full-Time/Part-Time

Part-time

Area of Interest

Retail Services

All Locations

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Applicants have rights under Federal Employment Laws

WesBanco is an Equal Opportunity, Affiliation, EOE/Disabled/Veteran
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