Customer Service Representative 1 - Mount Airy

WesBanco Bank, Inc.; Mount Airy (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with match

PTO and Holidays

Job summary

WesBanco Bank, Inc. in Mount Airy, Maryland, is seeking a Customer Service Representative 1 to join our team in-office. You will handle customer transactions, maintain cash drawer accuracy, and promote banking products and referral opportunities.

The role requires strong customer service skills and a commitment to security and accuracy. The CSR will contribute to a positive customer experience, answer calls, and support the Banking Center with sales referrals.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of Cash Handling, Sales or Customer Service experience preferred.

Responsibilities

• Perform Customer Transactions.
• Balance cash drawer and follow cash handling procedures.
• Answer incoming calls and assist customers; promote bank products and referrals.
• Maintain product knowledge and provide excellent service while protecting customer information.
• Follow security, audit, and bank policy requirements.

Skills

Cash Handling

Customer Service

Sales Experience

Education

HS Diploma/GED

Job description

Customer Service Representative 1 - Mount Airy

#61-9861

Mount Airy, Maryland, United States

Location

This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Mount Airy Banking Center.

Market

Mid-Atlantic

40

Requirements

High School Diploma or General Education Degree (GED) required.

Minimum of 1 year of Cash Handling, Sales or Customer Service experience preferred.

Job Description

Summary

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing customers, a CSR is charged with providing excellent customer service while identifying referral opportunities and performing account transactions. Determines the proper individual/line of business to handle referral opportunities and more complex customer service issues.

Essential Functions

Perform Customer Transactions

Operational and Security Proficiency

Essential Duties and Responsibilities

Personally models the standards of the Bank's Mission, Vision, and Pledge.

Accepts and accurately processes all financial service transactions.

Responsible for CSR cash drawer ad follows proper balancing and cash handling procedures.

Complies and operates within security and audit procedures.

Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.

Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

Meets established individual referral goals as assigned.

Determines the appropriate individual/line of business to handle referral opportunities and more complex customer service issues; follow up to ensure customer need was met.

Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.

Develops and maintains working knowledge of the Bank's products and services.

Other Skills and Abilities

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers. Clients, and other employees of the organizations

Sound mathematical and analytical skills preferred.

Demonstrates the ability to interpret and follow written, verbal, and visual instructions, using sound judgement and common-sense decision making to complete tasks accurately and effectively.

Ability to deal with problems involving several concrete variables in standardized situations.

Must have strong product knowledge for the level of selling and successfully promoting products expected with position.

Must have excellent organizational skills and the ability to multi-task ad to be flexible.

Additional Information:

The wage range for the Customer Service Representative position is $18.00 - $20.50 per hour and eligible for approved overtime and referral incentives. The position includes 17 days of PTO (Paid Time Off) and 5 days of STD (Short Term Disability) and 11 annual paid holidays.

WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match.

Full-Time/Part-Time

Full-time

Area of Interest

Retail Services

All Locations

Mount Airy , Maryland , United States

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