Customer Service Representative 1 - Bowie - Bowie, MD

WesBanco Bank Inc.; Bowie (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

17 days PTO

5 days STD

11 holidays

Health, Dental & Vision

401(k) with employer match

Job summary

WesBanco, Inc. seeks a Customer Service Representative (CSR) to be the friendly first point of contact for customers, processing transactions accurately and in line with bank policies.

The CSR will balance cash drawers, uphold security procedures, and identify referral opportunities to support sales and service goals. Strong communication and reliability are essential for success in this role.

Qualifications

• Customer service experience preferred.
• Ability to balance cash drawer and perform accurate transactions.
• Basic math and analytical skills.
• Ability to follow written and verbal instructions.

Responsibilities

• Accepts and accurately processes all financial service transactions.
• Balances cash drawer and adheres to cash handling procedures.
• Complies with security and audit procedures.
• Identifies referral opportunities and directs to appropriate banking lines of business.
• Maintains knowledge of bank products and services.

Skills

Customer Service

Transaction Handling

Security Procedures

Referral Opportunities

Education

High School Diploma or GED

Job description

Summary

Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing customers, a CSR is charged with providing excellent customer service while identifying referral opportunities and performing account transactions. Determines the proper individual/line of business to handle referral opportunities and more complex customer service issues.

Essential Functions

• Excellent Customer Service
• Perform Customer Transactions
• Operational and Security Proficiency
• Identify Referral Opportunities

Essential Duties and Responsibilities

• Personally models the standards of the Bank's Mission, Vision, and Pledge.
• Accepts and accurately processes all financial service transactions.
• Responsible for CSR cash drawer ad follows proper balancing and cash handling procedures.
• Complies and operates within security and audit procedures.
• Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
• Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
• Meets established individual referral goals as assigned.
• Determines the appropriate individual/line of business to handle referral opportunities and more complex customer service issues; follow up to ensure customer need was met.
• Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
• Develops and maintains working knowledge of the Bank's products and services.

Other Skills and Abilities

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers. Clients, and other employees of the organizations
• Sound mathematical and analytical skills preferred.
• Demonstrates the ability to interpret and follow written, verbal, and visual instructions, using sound judgement and common-sense decision making to complete tasks accurately and effectively.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
• Must have excellent organizational skills and the ability to multi-task ad to be flexible.

ADDITIONAL INFORMATION:

The wage range for the Customer Service Representative position is $18.00 - $21.50 per hour and eligible for approved overtime and referral incentives. The position includes 17 days of PTO (Paid Time Off) and 5 days of STD (Short Term Disability) and 11 annual paid holidays.

WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match.

High School Diploma or General Education Degree (GED) required.

Minimum of 1 year of Cash Handling, Sales or Customer Service experience preferred.