CUSTOMER SERVICE REPRESENTATIVE 1 & 3

State of Arizona; Scottsdale (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

The State of Arizona is seeking Customer Service Representatives to provide motor vehicle services, including licensing and testing, at a local MVD field office. The role requires strong customer service skills and knowledge of ADOT MVD rules. Candidates must possess a valid Arizona driver's license and may handle financial transactions securely. Benefits include sick leave, health insurance, and retirement plans.

Benefits

Sick leave, vacation, and paid holidays

Paid Parental Leave (up to 12 weeks)

Health and dental insurance

Retirement plan

Life and disability insurance

Additional employee benefits

Qualifications

• Experience in customer service, cash handling, and data entry preferred for CSR 1.
• One year of MVD experience in T/R and DL preferred for CSR 3.

Responsibilities

• Process credentials and title work, ensuring document accuracy and compliance.
• Assist customers with inquiries and provide service for vehicle records.
• Administer testing and conduct vehicle inspections.

Skills

Customer service principles

Effective verbal communication

Effective written communication

Typing proficiency

Education

Valid Arizona driver’s license

Job description

Join to apply for the CUSTOMER SERVICE REPRESENTATIVE 1 & 3 role at State of Arizona

Job Location:

7339 E PARADISE LN, Scottsdale

Salary:

$16.0424 - $18.0807

Grade:

13

Job Summary:

Customer Service Rep 1: This position involves working with the public to provide motor vehicle services including licensing, titling, testing, and permits at a local MVD field office. Responsibilities include ensuring the accuracy of work products, document security, and compliance with Arizona statutes and departmental policies.

Customer Service Rep 3: Similar to Rep 1, but requires 1 year of previous Motor Vehicle experience or successful completion of training with adherence to performance standards (typically 6 months).

Job Duties:

1. Process credentials and title work, examining documents for accuracy and security, complying with ADOT and MVD rules.
2. Assist customers with inquiries and provide service for vehicle or credential records through research and document review.
3. Administer testing, including operator knowledge and skills testing, conduct vehicle inspections, and capture customer information.
4. Determine, collect, and evaluate fees, and handle financial transactions securely.
5. Participate in process improvement activities to enhance efficiency and customer service.

Knowledge, Skills & Abilities:

• Knowledge of ADOT MVD rules, regulations, and processes.
• Customer service principles and practices.
• Effective verbal and written communication skills.
• Typing proficiency for productivity.
• Ability to adapt to changes, work outdoors if needed, and operate office equipment.

Preferences and Requirements:

• Experience in customer service, cash handling, and data entry preferred for CSR 1.
• One year of MVD experience in T/R and DL preferred for CSR 3.
• Valid Arizona driver’s license is required.
• Compliance with driver’s license record checks and insurance if operating a vehicle on state business.

Benefits:

• Sick leave, vacation, and paid holidays
• Paid Parental Leave (up to 12 weeks)
• Health and dental insurance
• Retirement plan
• Life and disability insurance
• Additional employee benefits

Additional Information:

Mandatory participation in the Arizona Retirement System and completion of E-Verify are required. For questions, contact ADOT Human Resources at [e-mail] or [phone].

Employment Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Government Administration