Customer Service Representative - Remote in MST or PST

Freddie Mac; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in Healthcare Services is seeking a Customer Service Representative in Phoenix, AZ. The role involves scheduling in-home visits for members and assisting with various inquiries in a remote setting. Ideal candidates will possess strong customer service skills and a High School Diploma, with opportunities for career growth and a comprehensive benefits package available.

Benefits

Comprehensive benefits package

401k contributions

Incentive programs

Opportunity for career advancement

8 weeks of paid training

Supportive and inclusive culture

Qualifications

• Minimum 1 year work experience required.
• Must be at least 18 years old.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Call members to schedule in-home visits with a Physician or Nurse Practitioner.
• Answer inbound calls and assist members with inquiries.
• Ensure accurate scheduling and resolve any appointment issues.

Skills

Customer Service

Confidentiality

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High School Diploma / GED

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $28.85 per hour based on full-time employment
- Comprehensive benefits package including 401k contributions, equity stock purchase, and incentive programs
- Opportunity for career advancement and growth within the organization
- Work remotely if located within Mountain or Pacific Time Zones
- 8 weeks of paid training conducted virtually from home
- Supportive and inclusive culture focused on health optimization and community impact

What to Expect (Job Responsibilities):
- Call members to schedule in-home visits with a Physician or Nurse Practitioner
- Answer inbound calls from members and assist them with their inquiries
- Ensure accurate scheduling of appointments and resolve any scheduling issues
- Work efficiently in a high-volume customer service environment
- Maintain confidentiality and adhere to HIPAA requirements

What is Required (Qualifications):
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- 1+ years of work experience
- Proficiency in Microsoft Word, Excel, and Outlook
- Ability to work any of the 8-hour shift schedules during normal business hours

How to Stand Out (Preferred Qualifications):
- Experience working in the healthcare industry
- Experience working with Medicaid or Medicare
- Experience in a customer retention-focused role

#HealthcareServices #CustomerService #RemoteWork #CareerDevelopment #InclusiveCulture

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