Customer Service Representative (09685) 4115 Broadway Street

Domino's Pizza; Mount Vernon (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

Domino's Pizza in Mount Vernon, IL is seeking a Customer Service Representative to be the friendly face of the store. You will answer phones, assist with orders, process payments, and help maintain product quality and cleanliness.

The role requires strong communication, a positive attitude, and the ability to multitask in a busy environment. Training is provided, with shifts including weekends and holidays as needed.

Qualifications

• Excellent communication with customers and team members.
• Strong customer service orientation and a friendly attitude.
• Ability to work in a fast-paced environment and follow directions.
• Willingness to work weekends, holidays, and varied shifts.
• Basic computer skills and ability to learn new software.
• Physical ability to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Answer incoming phone calls and assist customers with inquiries and orders.
• Process customer orders accurately and efficiently.
• Handle cash transactions and balance drawer.
• Prepare and package products according to standards.
• Provide outstanding customer service and resolve issues promptly.
• Maintain a clean and organized work environment.
• Collaborate with team during busy periods.
• Adapt to changing priorities and multitask.

Skills

Communication

Customer service

Multitasking

Cash handling

Computer skills

Education

High school diploma or equivalent

Job description

Job Description

Are you a friendly and customer-focused individual looking for an exciting opportunity? We're seeking a dedicated Customer Service Representative to join our team in Mount Vernon, United States. In this role, you'll be the face of our company, ensuring exceptional customer experiences and contributing to our success.

• Answer incoming phone calls and assist customers with their inquiries and orders
• Process customer orders accurately and efficiently
• Handle cash transactions and maintain a balanced cash drawer
• Prepare and package products according to company standards
• Provide outstanding customer service, addressing concerns and resolving issues promptly
• Maintain a clean and organized work environment
• Collaborate with team members to ensure smooth operations during busy periods
• Adapt to changing priorities and handle multiple tasks simultaneously
• Adhere to company policies and procedures at all times

Qualifications

• Excellent communication skills with the ability to interact professionally with customers and team members
• Strong customer service orientation and a positive, friendly attitude
• Ability to follow directions and work efficiently in a fast-paced environment
• Flexibility to work weekends, holidays, and various shifts as needed
• Basic computer skills and ability to learn new software systems quickly
• Attention to detail and accuracy in order processing and cash handling
• Ability to multitask and prioritize responsibilities effectively
• Physical ability to stand for extended periods and lift up to 25 lbs.
• High school diploma or equivalent preferred
• Previous customer service experience is a plus, but not required - we provide comprehensive training

Additional Information

All your information will be kept confidential according to EEO guidelines.