Customer Service Representative

EPIC Fitness Group dba Planet Fitness; Wyoming (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Night shift premium $1/hr

Free Black Card Membership

401(k) with company match

Profit sharing

Team-oriented, energetic environment

Employee Assistance Program

Job summary

Planet Fitness is seeking a Customer Service Representative to join our team and deliver a superior member experience. You will help members and guests, answer questions, and assist with tours and sign-ups in a welcoming, proactive manner.

The role emphasizes friendly, professional communication and maintaining a clean, inviting club environment to support our Judgement Free experience.

Qualifications

• Previous customer service experience preferred.
• Ability to greet members and guests warmly.
• Excellent verbal and written communication skills.

Responsibilities

• Greet members and guests and provide exceptional customer service.
• Answer phones and assist callers with inquiries.
• Check in members, provide tours of the club and sign up new members; log amenities and communicate updates to members.
• Respond to member questions and concerns promptly and professionally.
• Regularly clean the facility, bathrooms, equipment, front desk area, and amenities.

Skills

Customer service

Communication

Job description

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Why You Should Join Planet Fitness

• Great growth opportunities - we are a dynamic and growing company
• Set Schedule
• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program!
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives every day by helping us create a healthier Planet
• Work hard play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)

Some Of Your Responsibilities Will Include

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.