Customer Service Representative

National Seating & Mobility; Wilmington (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

National Seating & Mobility is seeking an administrative assistant to provide professional clerical support in a branch office. The role involves answering calls, coordinating with clients and clinicians, scheduling deliveries and repairs, and maintaining accurate records.

You will perform data entry, assist with inventory documentation, and stay current with NSM policies. A high school diploma and strong communication skills are required for this on-site position.

Qualifications

• High School Diploma or GED required.
• Strong communication skills and professional demeanor.
• Proficient with standard office software (mail, calendar, etc.).
• Excellent organizational abilities and attention to detail.
• Customer-focused with ability to handle inquiries gracefully.

Responsibilities

• Answer phone calls and manage inquiries professionally.
• Follow up with clients, clinicians, and caregivers as directed.
• Schedule evaluations, deliveries and repairs with branch staff and clients.
• Assist with work orders and document client information and eligibility.
• Perform data entry and file documents; handle inventory support.
• Maintain regular attendance and stay informed on policies.

Skills

Communication Proficiency

Computer Proficiency

Organizational Skills

Customer/Client Focus

Education

High School Diploma or GED

Job description

Company Description: At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs.

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner, taking the initiative to bring inquiries to a conclusion whenever possible to avoid return phone calls from the Branch Manager or other personnel.
• Communicate with clients, clinicians, and caregivers to provide follow-up on pending orders as directed by branch leadership.
• Coordinate with branch staff and clients/caregivers to set client/referral source evaluation, delivery and repair appointments.
• Assist in completion of work orders, including verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding. Accept delivery of goods when necessary.
• Perform data entry of all pertinent information, including scanning documentation received. File documents and folders.
• Assist with the physical inventory at the direction of branch leadership.
• Provide clerical support for the preparation of inventory documentation.
• Maintain continuing education related to job duties, stay informed about NSM’s current and/or new policies and procedures, check WNSM for new information on an ongoing basis, complete Learning Links and attend courses or seminars as assigned by the Branch Manager or OA.
• Complete follow-up phone calls efficiently and professionally.
• Perform any directly-related job duties as assigned by branch leadership, carrying out all position expectations in a professional manner.
• Maintain regular and predictable attendance.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Work Environment

This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions. The employee is required to talk, hear, sit, use hands repetitively to operate standard office equipment, and reach with hands and arms frequently.

Required Education, Experience & Competencies

• High School Diploma or G.E.D.
• Communication Proficiency
• Computer Proficiency
• Organizational Skills
• Customer/Client Focus

This job description in no way states or implies that these are the only duties to be performed by this employee. He/She will be required to follow any other instructions and to perform any other duties requested by his/her supervisor.