Customer Service Representative

Confidential Jobs; Wilmington (DE); On-site; USD 36,000 - 48,000; Full time

Job summary

Confidential Jobs in Wilmington, DE is seeking a dynamic customer service representative to handle inbound calls related to claims status, eligibility, and benefits. You will be trained on the Avaya system and must maintain professionalism in a fast-paced, high-energy environment.

Spanish-speaking candidates are welcome and encouraged to apply. The role emphasizes empathy, strong soft skills, and the ability to guide conversations with accuracy and care.

Qualifications

• Must have customer service experience.
• Bilingual Spanish-speaking candidates are welcome and encouraged to apply.
• Soft skills are very important and require professionalism and caring.

Responsibilities

• Receive inbound calls; calls may involve claims status, eligibility, and benefit information; proficient computer skills required.
• Will be trained on the Avaya system.
• This is a high-energy role and requires individuals who can adapt to changes quickly.
• Will work in a fast-paced environment.
• Must have empathy and the ability to control conversation/call.
• Call center experience preferred (this is a high call volume position).
• Soft skills are very important to this role and require a level of professionalism and caring.

Skills

Bilingual Spanish

Customer service experience

Tools

Avaya system

Job description

• Receive inbound calls; calls may involve claims status, eligibility, and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system.
• Bilingual Spanish-speaking candidates are welcome and encouraged to apply
• This is a high-energy role and requires individuals who can adapt to changes quickly
• Will work in a fast-paced environment
• Must have empathy and the ability to control conversation/call
• Must have customer service experience
• Call center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience)
• Soft skills are very important to this role and require a level of professionalism and caring.