Customer Service Representative

Shop-Vac USA; Williamsport (Lycoming County); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Healthcare

Dental & Vision

Life/AD&D Insurance

401(k) with employer match

Vacation/Sick/Personal/Holiday time

Disability Insurance

Job summary

Shop-Vac USA in Williamsport, PA is seeking a customer experience specialist to support key hardware co-op accounts, respond to escalated customer calls, and assist the sales team by creating reports, scheduling meetings, and gathering data for strategic initiatives. Candidates should demonstrate calm, professional communication, strong computer skills, and the ability to organize and prioritize work.

This on-site, full-time role includes comprehensive benefits and opportunities for

Qualifications

• Proven customer service experience in retail, service or manufacturing.
• Ability to present a calm demeanor during tense situations.
• Strong written and oral communication skills.
• Proficient with internet and computer skills.

Responsibilities

• Manages day-to-day administrative needs of key hardware co-op accounts.
• Responds to escalated customer calls and executes special customer requests, order changes and substitutes.
• Assists sales team in developing strategic sales plans by creating reports, scheduling meetings and gathering data.
• Maintains a strong knowledge base of Prime-Line products and the co-op market.
• Monitors external and internal customer feedback to measure performance and identify best practices to drive process improvement.
• Identifies operational, sales and technical changes having an impact on customer satisfaction to compile and review customer experience metrics.

Skills

Customer service

Communication

Data entry

Problem solving

Attention to detail

Job description

Job Category: Customer Experience, Service & Support

Requisition Number: CUSTO002002

• Full-Time
• On-site

Locations

Showing 1 location

Williamsport, PA 17701, USA

Description

KEY RESPONSIBLITIES:

• Manages day-to-day administrative needs of key hardware co-op accounts.
• Responds to escalated customer calls and executes special customer requests, order changes and substitutes.
• Assists sales team in developing and implementing strategic sales plans to address customer requirements by creating reports, scheduling meetings and gathering data.
• Maintains a strong knowledge base of Prime-Line products and the co-op market.
• Monitors external and internal customer feedback to measure performance and identify best practices to drive process improvement.
• Ensures best practices for sales goals are utilized to meet productivity, service levels and expense targets for scorecards, improvement implementation and fine mitigation.
• Identifies operational, sales and technical changes having an impact on customer satisfaction to compile and review customer experience metrics.
• Gathers and provides data for sales, marketing materials, presentations and general customer communications.
• Participates cross-functionally with departments in strategic decisions designed to meet quality and service goals related to co-ops.
• Partners with various departments on new product research, customer requirements, market trends, price schedules and discount rates.
• Attends and contributes to pertinent sales reviews.
• Perform special projects and other duties assigned.
• Communicate with Supervisors, Peers and other functional departments.
• Organize, Plan and Prioritize work.
• React swiftly and effectively to customer requests and concerns.
• Accomplish assigned projects utilizing strong communication (written and verbal).
• Streamline processes through necessary skill sets.

EDUCATION AND EXPERIENCE:

Preference will be given to those with proven customer service experience in retail, service or manufacturing environment.

Possess the ability to present a calm demeanor during tense or stressful situations.

Self motivated, organized individual who is proficient with internet and computer skills.

Strong interpersonal, written and oral communication skills.

Knowledge or willingness to learn Prime-Line Products items.

. Must be able to follow directions and adhere to all company policies and procedures.

WHY WORK HERE:

Great Star Tools offers a range of benefits to meet our employees’ needs, based on eligibility. These benefits include, but are not limited to, our Core benefits: comprehensive healthcare, dental and vision coverage. We offer ancillary benefits, such as Life/AD&D Insurance, Salary Continuation (dependent on location), or Short-Term and Long-Term Disability, Voluntary benefits (i.e. Critical Illness, etc.), Flexible Spending Accounts and Health Savings Accounts. We also offer a 401(k) Safe Harbor Retirement Savings Plan with an Employer Match. Vacation/Sick/Personal/Holiday time off is available. Additional details about these benefits will be provided during the hiring process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.