Customer Service Representative

SHOP VAC USA LLC.; Williamsport (Lycoming County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare

Dental and Vision coverage

Life/AD&D Insurance

401(k) with employer match

Paid time off

Job summary

SHOP VAC USA LLC is seeking a Customer Experience, Service & Support professional to manage day-to-day administrative needs for key hardware co-op accounts while assisting the sales team. This on-site role in Williamsport, PA requires calm demeanor under pressure, strong communication, and proficiency with internet and computer tools to gather data, create reports, and support strategic plans.

Candidates with retail, service, or manufacturing experience are preferred, and benefits include

Qualifications

• Preference given to proven customer service experience in retail, service or manufacturing.
• Ability to stay calm in tense or stressful situations.
• Self-motivated, organized, with internet and computer skills.
• Strong interpersonal and written/oral communication skills.
• Knowledge or willingness to learn Prime-Line Products items.
• Follow directions and adhere to company policies and procedures.

Responsibilities

• Manages day-to-day administrative needs for key hardware co-op accounts.
• Responds to escalated customer calls and handles special requests, order changes and substitutes.
• Supports sales with reports, data gathering, and meeting scheduling.
• Maintains knowledge of Prime-Line products and co-op market.
• Monitors feedback to measure performance and drive process improvements.
• Ensures best practices to meet productivity, service levels, and expense targets.

Skills

Interpersonal skills

Written communication

Oral communication

Computer proficiency

Organizational skills

Attention to detail

Education

Customer service experience

Job description

Job Category: Customer Experience, Service & Support

Requisition Number: CUSTO002002

• Full-Time
• On-site

Locations

Showing 1 location

Williamsport, PA 17701, USA

Description

KEY RESPONSIBLITIES:

• Manages day-to-day administrative needs of key hardware co-op accounts.
• Responds to escalated customer calls and executes special customer requests, order changes and substitutes.
• Assists sales team in developing and implementing strategic sales plans to address customer requirements by creating reports, scheduling meetings and gathering data.
• Maintains a strong knowledge base of Prime-Line products and the co-op market.
• Monitors external and internal customer feedback to measure performance and identify best practices to drive process improvement.
• Ensures best practices for sales goals are utilized to meet productivity, service levels and expense targets for scorecards, improvement implementation and fine mitigation.
• Identifies operational, sales and technical changes having an impact on customer satisfaction to compile and review customer experience metrics.
• Gathers and provides data for sales, marketing materials, presentations and general customer communications.
• Participates cross-functionally with departments in strategic decisions designed to meet quality and service goals related to co-ops.
• Partners with various departments on new product research, customer requirements, market trends, price schedules and discount rates.
• Attends and contributes to pertinent sales reviews.
• Perform special projects and other duties assigned.
• Communicate with Supervisors, Peers and other functional departments.
• Organize, Plan and Prioritize work.
• React swiftly and effectively to customer requests and concerns.
• Accomplish assigned projects utilizing strong communication (written and verbal).
• Streamline processes through necessary skill sets.

EDUCATION AND EXPERIENCE:

Preference will be given to those with proven customer service experience in retail, service or manufacturing environment.

Possess the ability to present a calm demeanor during tense or stressful situations.

Self motivated, organized individual who is proficient with internet and computer skills.

Strong interpersonal, written and oral communication skills.

Knowledge or willingness to learn Prime-Line Products items.

. Must be able to follow directions and adhere to all company policies and procedures.

WHY WORK HERE:

Great Star Tools offers a range of benefits to meet our employees’ needs, based on eligibility. These benefits include, but are not limited to, our Core benefits: comprehensive healthcare, dental and vision coverage. We offer ancillary benefits, such as Life/AD&D Insurance, Salary Continuation (dependent on location), or Short-Term and Long-Term Disability, Voluntary benefits (i.e. Critical Illness, etc.), Flexible Spending Accounts and Health Savings Accounts. We also offer a 401(k) Safe Harbor Retirement Savings Plan with an Employer Match. Vacation/Sick/Personal/Holiday time off is available. Additional details about these benefits will be provided during the hiring process.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.