Customer Service Representative

VCA Animal Hospitals; Williamsburg (VA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Sick days

401(k)

Pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team in Williamsburg, VA. As the face of the practice, you will greet clients, schedule appointments, handle payments, and educate clients on pet care while supporting the clinical team.

We offer a comprehensive benefits package and opportunities to contribute to our mission of veterinary care excellence for pets and their families.

Qualifications

• Greet visitors and answer telephones
• Guide clients and their pets to exam rooms
• Explain fees and process payments
• Provide product and service recommendations including prescriptions
• Educate clients on basic pet care and husbandry

Responsibilities

• Customer service functions including greeting visitors and guiding clients to exam rooms
• Scheduling and confirming appointments
• Placing outbound follow-up calls to clients
• Presenting and explaining fees and processing payments
• Recommending products and services, including prescriptions
• Managing medical records, charts, reports and correspondence
• Maintaining a clean and organized facility

Skills

Customer service

Phone etiquette

Scheduling

Sales assistance

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times- both inside and outside.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com